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Customer Service Operations Specialist
4 weeks ago
At Wattbike, we're seeking a highly skilled Customer Service Operations Specialist to join our dynamic Customer Services team. As a key member of our team, you'll be responsible for delivering exceptional customer service and sales support through various channels, ensuring a seamless experience for our customers.
Key responsibilities include:
- Providing expert customer support via phone, email, and live chat, ensuring timely resolution of customer inquiries.
- Creating opportunities to drive additional sales and revenue growth.
- Coordinating quality control and service requests from both home and commercial sites.
- Collaborating with the technical team to gather product feedback and improve customer experience.
- Managing 3rd party courier delivery bookings and tracking.
- Monitoring and reporting on key performance indicators (KPIs) and implementing actions to continuously improve.
Requirements:
- Previous customer service experience, preferably with a minimum of 1 year.
- Knowledge of the Wattbike brand and products or a passion for cycling.
- Excellent written and verbal communication skills, with the ability to effectively communicate with various internal functions and external stakeholders.
- Proficient in effective communication over the phone, chat, or email.
- Ability to prioritize, plan, and resolve issues quickly.
- Excellent IT skills.
- Knowledge of Zendesk is a plus, but full training will be provided.
Benefits:
- A Wattbike for your home.
- Access to 24/7 support through our Lifeworks hub.
- A relaxed culture that supports a great work-life balance.
- Support for personal progression.
- 26 days holiday a year plus bank holidays.
- Pension and life insurance.
- A staff discount on accessories.
- Cycling clubs for casual riders and racing enthusiasts.
- Onsite training zone.
