Customer Service Resolution Specialist

4 weeks ago


Nottingham, Nottingham, United Kingdom Countrywide Full time

Customer Service Resolution Specialist

We are seeking a skilled Customer Service Resolution Specialist to join our Customer Care team in a dynamic role that requires excellent communication and problem-solving skills.

This is an exciting opportunity to work for a leading property services group, specialising in residential lettings. As a Customer Service Resolution Specialist, you will be responsible for handling customer complaints and concerns in a professional and timely manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve complaints in a fair and impartial manner.
  • Investigate and resolve customer complaints in a timely and professional manner.
  • Communicate effectively with customers and stakeholders to resolve issues and improve customer satisfaction.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Previous experience in customer service or complaint handling is desirable.

Benefits:

  • Pension scheme.
  • Full training provided with excellent career progression opportunities.
  • Perks at Work – Discounts on products and services.

Countrywide is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates.



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