Customer Complaints Resolution Specialist

1 month ago

Nottingham, Nottingham, United Kingdom Capital One - UK Full time
About the Role

We are seeking a highly skilled Customer Complaints Case Handler to join our Complaints Resolution team at Capital One - UK. As a key member of our team, you will be responsible for managing customer complaints from receipt to resolution, ensuring that our customers receive the best possible outcome.

Key Responsibilities
  • Manage customer complaints through to resolution, including a final written response
  • Understand industry regulation and Capital One policies to ensure compliance
  • Support customers and resolve their concerns through thorough investigation and empathy
  • Remain customer-focused and put their needs at the centre of every decision
  • Signpost customers to additional support resources as needed
  • Support business improvement by identifying areas for process enhancement
What We're Looking For
  • Expert attention to detail and ability to work in a fast-paced environment
  • Resilience and ability to manage difficult customer interactions
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
  • First-hand experience within the finance industry is desirable, but not essential
  • A passion for delivering excellent customer service and a commitment to doing the right thing
What We Offer
  • A competitive salary and benefits package, including pension scheme and private medical insurance
  • Opportunities for career development and progression within the company
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration
  • Access to our core benefits, including season-ticket loans and cycle-to-work scheme
About Capital One - UK

At Capital One - UK, we're committed to creating a level playing field and seeking to create teams that are representative of our customers and the communities we serve. We're proud to be an inclusive employer and welcome applications from diverse candidates.

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