Customer Complaints Resolution Specialist
6 days ago
We are seeking a highly skilled and dedicated individual to join our Complaints Resolution team as a Customer Complaints Case Handler. As a key member of our team, you will be responsible for managing customer complaints from receipt to resolution, ensuring that our customers receive a high level of service and support.
Key Responsibilities- Manage customer complaints through to resolution, including a final written response
- Understand industry regulation and Capital One policies to ensure compliance
- Support customers and resolve their concerns through thorough investigation and empathy
- Remain customer-focused and put their needs at the centre of every decision
- Signpost customers to additional support resources as needed
- Support business improvement initiatives to enhance our processes
- Expert attention to detail and ability to work independently
- Resilience and ability to manage challenging situations
- Strong communication and interpersonal skills
- Ability to work in a team environment and collaborate with colleagues
- Passion for delivering excellent customer service and advocacy
- Competitive salary and benefits package
- Opportunities for career development and growth
- Collaborative and supportive work environment
- Flexible working arrangements, including remote work options
- Access to training and development programs to enhance skills and knowledge
Capital One is a leading information-based technology company that is committed to helping our customers succeed. We pride ourselves on building diverse and inclusive teams that are representative of our customers and the communities we serve. We are an equal opportunities employer and welcome applications from all qualified candidates.
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Customer Complaints Resolution Specialist
2 weeks ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout the RoleAt Capital One, we are seeking a highly skilled and dedicated individual to join our Complaints Resolution team as a Customer Complaints Resolution Specialist. As a key member of our team, you will be responsible for managing customer complaints from receipt to resolution, ensuring that our customers receive the highest level of service and...
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Customer Complaints Resolution Specialist
2 weeks ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout the RoleAt Capital One, we are seeking a highly skilled and dedicated individual to join our Complaints Resolution team as a Customer Complaints Resolution Specialist. As a key member of our team, you will be responsible for managing customer complaints from receipt to resolution, ensuring that our customers receive the highest level of service and...
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Customer Complaints Resolution Specialist
2 weeks ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout the RoleAt Capital One, we are seeking a highly skilled and dedicated individual to join our Complaints Resolution team as a Customer Complaints Resolution Specialist. As a key member of our team, you will be responsible for managing customer complaints from receipt to resolution, ensuring that our customers receive the highest level of service and...
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Customer Complaints Resolution Specialist
2 weeks ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout the RoleAt Capital One, we are seeking a highly skilled and dedicated individual to join our Complaints Resolution team as a Customer Complaints Resolution Specialist. As a key member of our team, you will be responsible for managing customer complaints from receipt to resolution, ensuring that our customers receive the highest level of service and...
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Customer Complaints Resolution Specialist
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Customer Complaints Resolution Specialist
2 weeks ago
Nottingham, Nottingham, United Kingdom Countrywide HQ Full timeJob DescriptionAre you passionate about delivering exceptional customer service and resolving complex complaints?Countrywide HQ, a leading property services company, is seeking a skilled Customer Complaints Resolution Specialist to join our team.Key Responsibilities:Investigate and resolve customer complaints in a fair and impartial manner.Communicate...
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Customer Complaints Resolution Specialist
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Nottingham, Nottingham, United Kingdom CCA Recruitment Group Full timeJob SummaryWe are seeking a skilled Complaints Handler to join our team at CCA Recruitment Group. As a Complaints Handler, you will be a vital point of contact for customers with insurance and service-related complaints.About the RoleThis is a challenging and rewarding role that requires strong communication and problem-solving skills. You will be...
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Customer Complaints Resolution Specialist
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Customer Complaints Resolution Specialist
2 weeks ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout This RoleAt Capital One, we're committed to delivering exceptional customer experiences. As a Customer Complaints Case Handler, you'll play a critical role in resolving customer complaints and concerns in a fair and timely manner.Key ResponsibilitiesManage customer complaints from receipt to resolution, ensuring a high level of customer...
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Customer Complaints Resolution Specialist
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Customer Complaints Resolution Specialist
5 days ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleOur Complaints Resolution team is the customer advocate at the heart of our operation. They are here to solve problems for customers who need our support, and do this through their critical thinking and understanding of Capital One, and industry-wide policies and processes.Key responsibilitiesManage customer complaints from receipt right...
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Customer Complaints Specialist
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