Customer Complaints Specialist
1 week ago
We are seeking a highly skilled and customer-focused individual to join our Complaints Resolution team as a Customer Complaints Case Handler. As a key member of our team, you will be responsible for managing customer complaints from receipt to resolution, ensuring that our customers receive a high level of service and that their concerns are addressed in a fair and timely manner.
Key Responsibilities- Manage customer complaints from receipt to resolution, including a final written response
- Investigate customer concerns and make well-informed decisions on behalf of Capital One
- Support customers and resolve their concerns in a professional and empathetic manner
- Remain customer-focused and put customers at the centre of every decision
- Signpost customers to additional support resources as needed
- Support our business in improving our processes and procedures
- Expert attention to detail and ability to work in a fast-paced environment
- Resilience and ability to manage conflicting priorities
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- Ability to work independently and as part of a team, with a strong focus on customer service
- Knowledge of industry regulation and Capital One policies
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- The opportunity to work with a leading financial institution and make a real difference to our customers' lives
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Customer Complaints Resolution Specialist
6 days ago
Nottingham, Nottingham, United Kingdom Countrywide HQ Full timeJob DescriptionAre you passionate about delivering exceptional customer service and resolving complex complaints?Countrywide HQ, a leading property services company, is seeking a skilled Customer Complaints Resolution Specialist to join our team.Key Responsibilities:Investigate and resolve customer complaints in a fair and impartial manner.Communicate...
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Customer Complaints Resolution Specialist
6 days ago
Nottingham, Nottingham, United Kingdom Countrywide HQ Full timeJob DescriptionAre you passionate about delivering exceptional customer service and resolving complex complaints?Countrywide HQ, a leading property services company, is seeking a skilled Customer Complaints Resolution Specialist to join our team.Key Responsibilities:Investigate and resolve customer complaints in a fair and impartial manner.Communicate...
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Customer Complaints Resolution Specialist
3 days ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout the RoleAt Capital One, we are seeking a highly skilled and dedicated individual to join our Complaints Resolution team as a Customer Complaints Resolution Specialist. As a key member of our team, you will be responsible for managing customer complaints from receipt to resolution, ensuring that our customers receive the highest level of service and...
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Customer Complaints Resolution Specialist
3 days ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout the RoleAt Capital One, we are seeking a highly skilled and dedicated individual to join our Complaints Resolution team as a Customer Complaints Resolution Specialist. As a key member of our team, you will be responsible for managing customer complaints from receipt to resolution, ensuring that our customers receive the highest level of service and...
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Customer Complaints Resolution Specialist
6 days ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout the RoleAt Capital One, we are seeking a highly skilled and dedicated individual to join our Complaints Resolution team as a Customer Complaints Resolution Specialist. As a key member of our team, you will be responsible for managing customer complaints from receipt to resolution, ensuring that our customers receive the highest level of service and...
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Customer Complaints Resolution Specialist
6 days ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout the RoleAt Capital One, we are seeking a highly skilled and dedicated individual to join our Complaints Resolution team as a Customer Complaints Resolution Specialist. As a key member of our team, you will be responsible for managing customer complaints from receipt to resolution, ensuring that our customers receive the highest level of service and...
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Customer Complaints Resolution Specialist
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Nottingham, Nottingham, United Kingdom Capital One - UK Full timeAbout the RoleWe are seeking a highly skilled and dedicated Customer Complaints Resolution Specialist to join our team at Capital One - UK. As a key member of our Complaints Resolution team, you will be responsible for managing customer complaints from receipt to resolution, ensuring that our customers receive a high level of service and satisfaction.Key...
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Customer Complaints Resolution Specialist
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Nottingham, Nottingham, United Kingdom Capital One - UK Full timeAbout the RoleWe are seeking a highly skilled and dedicated Customer Complaints Resolution Specialist to join our team at Capital One - UK. As a key member of our Complaints Resolution team, you will be responsible for managing customer complaints from receipt to resolution, ensuring that our customers receive a high level of service and satisfaction.Key...
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