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Complaints Resolution Specialist

2 months ago

Nottingham, Nottingham, United Kingdom Countrywide Full time

Customer Complaints Administrator

We are seeking a dedicated and customer-focused individual to join our Customer Care team as a Customer Complaints Administrator. As a key member of our team, you will play a pivotal role in ensuring that our customers' concerns are dealt with in a professional and timely manner.

Responsibilities:

  • Handle customer complaints and concerns in a fair and impartial manner.
  • Investigate and respond to customer correspondence, including letters, emails, and online feedback.
  • Calculate and propose gestures of goodwill to resolve customer issues.
  • Work collaboratively with colleagues to resolve complex customer complaints.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Effective time management and organizational skills.
  • Previous experience in customer service or complaint handling is desirable.

Benefits:

  • Pension scheme.
  • Full training and development opportunities.
  • Perks at Work – discounts on products and services.
  • Access to Employee Assistance Programme.
  • Nuffield Health Screening – discounted medical assessment.
  • Nuffield Gym discount.
  • Cycle to work scheme.

Countrywide is an equal opportunities employer and welcomes applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.