Move Coordinator

3 days ago


Nottingham, Nottingham, United Kingdom Pickfords, Ltd. Full time

Pickfords, Ltd. is a leading provider of moving services with nearly 400 years of experience.

We are seeking a dedicated and enthusiastic individual to join our Move Management Team as a Move Coordinator.

The successful candidate will be the first point of contact for our customers and will inspire confidence in our brand with excellent communication and problem-solving skills.

About the Role:
  1. Respond to customer enquiries via phone and email in a timely and professional manner.
  2. Be available and own responsibility for your customer's experience throughout their moving journey.
  3. Provide accurate information about products and services addressing customer's needs and concerns.
  4. Maintain excellent customer service and communication standards at all times and work to KPI's ensuring targets are met.
Responsibilities:
  • Effective management of all incoming calls and enquiries.
  • Convert a customer's initial enquiry into a quotation for their move.
  • Promote the company brand by encouraging customers to share their experiences on review platforms.

Salary: £25,000 - £30,000 per annum, depending on experience.

Location: Nottingham

This is an exciting opportunity to develop a career in move management with full training provided.


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