Move Coordination Specialist
6 days ago
We are seeking a highly skilled Customer Experience Manager to join our team at Relocruitment. This is an exciting opportunity for a customer-focused individual to provide exceptional service and support to our clients throughout their relocation journey.
The successful candidate will be responsible for managing all incoming calls and enquiries, providing accurate information about our products and services, and converting initial enquiries into quotations for customers' moves. They will also be expected to promote our company brand by encouraging customers to share their experiences on review platforms and meet productivity goals by targeting the number of moves managed each month.
Salary: £25,000 - £30,000 per annum
Responsibilities:
- Manage all incoming calls and enquiries in a timely and professional manner.
- Provide accurate information about our products and services addressing customers' needs and concerns.
- Convert initial enquiries into quotations for customers' moves.
- Promote the company brand by encouraging customers to share their experiences on review platforms.
- Meet productivity goals by targeting the number of moves managed each month.
- Ensure excellent customer service and communication standards at all times.
- Ability to problem solve in order to achieve a positive customer outcome.
- Collaborate with team members to improve customer service processes and outcomes.
Ideal Skills & Experience:
- A customer-centric approach and attitude.
- Excellent verbal and written communication skills.
- Ability to manage customer queries appropriately and efficiently.
- Be enthusiastic, self-motivated, and positive in your approach.
- Have excellent organisational skills with the ability to prioritise workload and multi-task.
- Exhibits flexibility, adaptability to change.
- Excellent time management, with the ability to work well under pressure.
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