Relocation Services Coordinator
6 days ago
At Relocruitment, we pride ourselves on providing professional removals and storage solutions all over the globe. We are now looking for a talented Customer Experience Manager to join our busy team based in Nottingham.
The ideal candidate will have strong customer service experience, with a proven track record of delivering excellent results in a fast-paced environment. Industry experience is beneficial but not essential, as we are willing to train the right candidate.
Job Description:
The Customer Experience Manager will be the first point of contact for our customers and will inspire confidence in our company brand with excellent communication and problem-solving skills. Key responsibilities include responding to customer enquiries via phone, email, and live chat in a timely and professional manner, being available and owning responsibility for customers' experiences throughout their moving journey, and providing accurate information about our products and services addressing customers' needs and concerns.
Key Areas of Focus:
- Effective management of all incoming calls and enquiries.
- Recording of clear and accurate information provided by customers.
- Convert a customer initial enquiry into a quotation for their move.
- Promote the company brand by encouraging customers to share their experiences on review platforms.
- Meeting productivity goals by being targeted on the number of moves managed each month.
- Effective cost control through customer interaction and excellent customer service.
Ideal Skills & Experience:
- A customer-centric approach and attitude.
- Excellent verbal and written communication skills.
- Ability to manage customer queries appropriately and efficiently.
- Be enthusiastic, self-motivated, and positive in your approach.
- Have excellent organisational skills with the ability to prioritise workload and multi-task.
- Exhibits flexibility, adaptability to change.
- Excellent time management, with the ability to work well under pressure.
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