Removals Operations Coordinator
7 days ago
About Relocruitment
We are delighted to be partnering with an award-winning Removals & Storage Firm based in Nottingham, providing professional removals and storage solutions globally.
The ideal candidate will have strong customer service experience. Industry experience is beneficial, although it is not essential.
Job Overview
- This role involves working closely with customers to ensure a seamless moving experience.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Be available and own responsibility for your customer's experience throughout their moving journey.
- Provide accurate information about products and services addressing customer needs and concerns.
- Maximise revenue through upselling optional extra products and services.
- Maintain excellent customer service and communication standards at all times, working to KPI's to ensure targets are met.
- Ability to problem solve to achieve a positive customer outcome.
- Collaborate with team members to improve customer service processes and outcomes.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
About the Role
We work closely with our clients to provide professional removals and storage solutions globally.
Salary: $50,000 - $60,000 per annum depending on experience
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