Reception Support Specialist
5 days ago
Job Summary
Portico Corporate Reception Management is seeking a highly skilled and experienced Team Support Member to join our team. As a key member of our front of house team, you will be responsible for providing exceptional customer service and ensuring that all guests and colleagues have a positive and lasting impression of our company.
Key Responsibilities
- Provide high-level customer care and personal service to all stakeholders, including employees, colleagues, visitors, event delegates, and VIPs.
- Ensure that all guests and colleagues are greeted and assisted in a friendly and professional manner.
- Handle multiple requests simultaneously and prioritize tasks to ensure seamless service delivery.
- Work collaboratively with the team to achieve exceptional service standards and exceed customer expectations.
Requirements
- Excellent communication skills and exceptional attention to detail.
- Proactive, flexible, and able to work in a fast-paced environment.
- Previous experience in a customer service role or front of house role is essential.
- Ability to engage with others to create rapport and build strong relationships.
What We Offer
- Excellent holiday allowance.
- Pension contributions.
- Life insurance.
- Enhanced annual leave.
- Recommend a Friend Bonus Scheme.
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling and information services.
- Access to Choices, our discounts and benefits platform which offers fabulous savings for thousands of high street retailers, hotels, cinemas, and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
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