SaaS B2B Client Care Manager
3 weeks ago
**Job Description:** Strategic Client Relationship Manager
Carousel Consultancy Ltd is looking for a highly motivated and experienced Strategic Client Relationship Manager to lead our client support teams in the UK. The successful candidate will be responsible for shaping the strategy and delivery of client care, ensuring excellent standards of support are maintained, and driving customer satisfaction.
This role offers a unique opportunity to work with a dynamic and ambitious organization, leveraging your expertise in B2B Customer Support to drive business growth and success. Key responsibilities include:
- Developing and implementing proactive client processes and procedures
- Managing client relationships and building trust through exceptional communication
- Leading cross-functional teams to deliver customer-centric solutions
In exchange for your skills and experience, you can expect a competitive basic salary of **£50,000 - £60,000 per annum**, dependent on experience, plus a generous benefits package including 25 days annual leave, pension, life assurance, and more. This role offers a hybrid working arrangement with 3-4 days in the office per week.
**Benefits:** Comprehensive benefits package, competitive salary, flexible working arrangements.
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