B2B Client Support Director

1 day ago


Bournemouth, Bournemouth, United Kingdom Carousel Consultancy Ltd Full time
Job Overview

Carousel Consultancy Ltd is seeking a highly motivated and experienced B2B Client Support Director to lead their client support teams based in the UK. The ideal candidate will have experience in a SaaS or business information organisation and be able to shape the strategy and delivery of client care.

The successful candidate will be responsible for improving client retention through excellent customer service experience, developing and maintaining proactive client processes, and managing client issues and following problems through to resolution.

The salary for this role is approximately £55,000 - £65,000 per annum, depending on experience. The company offers a competitive benefits package including 25 days annual leave, pension, life assurance, and income protection.

The ideal location for this role is near Bournemouth or Newcastle, with frequent travel between the UK offices. Hybrid working is offered with 3-4 days in the office per week.

This is a fantastic opportunity to join a highly successful organisation and take your career to the next level.



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