Client Support Team Lead

24 hours ago


Bournemouth, Bournemouth, United Kingdom Carousel Consultancy Ltd Full time
About the Role
Becoming a Client Support Team Lead at Carousel Consultancy Ltd is an exciting opportunity to shape client care strategies and deliver exceptional customer service experiences. The ideal candidate will have experience in SaaS or business information organisations, leading teams based in Bournemouth and Newcastle.

This leadership position involves developing proactive client processes, managing issues, and creating client service procedures. You will work closely with our team to provide excellent support standards and ensure client retention through outstanding customer service.

Key Responsibilities:
  • Developing and maintaining proactive client processes to maximise satisfaction
  • Managing client issues and following problems through to resolution
  • Creating client service procedures and policies
  • Leading teams in different locations and ensuring high standards of support

What We Offer:
A competitive basic salary (£60,000 - £80,000 per annum), 25 days annual leave (plus your birthday day off), pension, life assurance, employee assistance programme, learning and development opportunities, and more. Hybrid working offered with 3-4 days in the office per week.

Requirements:
  • Proven experience in similar B2B Customer Support/Service Manager roles, ideally in a SaaS or Business Information organisation
  • Strong management skills and knowledge of management methods
  • Ability to mentor and train team members to ensure excellent standards of customer support


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