Technical Support Specialist
2 days ago
Job Title: Technical Support Specialist
About the Role:We are seeking an experienced Technical Support Specialist to join our team at Lucid Support Services Ltd in Bournemouth. As a key member of our IT support team, you will be responsible for providing effective technical support to clients both onsite and remotely.
About the Job:- Provide high-quality technical support to all clients, troubleshooting system and network problems, diagnosing and solving hardware or software faults.
- Support and maintain Microsoft 365 (including Azure AD and Intune) systems.
- Monitor and maintain computer systems and networks, ensuring they run smoothly and efficiently.
- Liaise with clients and third parties to help with system set-ups and resolve issues.
- Install and configure client laptops, desktops, and servers.
- Undertake small to medium-sized IT projects as instructed by the Service Desk Team Leader.
- 2+ years of experience working in a technical service desk environment.
- Excellent communication skills, able to communicate confidently and clearly with customers both face-to-face and over the telephone.
- Sound understanding and support experience of Microsoft Office 365, Windows Server 2012-2022, Active Directory, Windows 10/11.
- Experience with Microsoft Cloud systems/migrations.
- Existing Microsoft certifications (or working towards).
- Willingness to travel as required to client sites for onsite support using Company Van.
- Strong working knowledge of Server and Workstation systems.
- Experience of Firewall and Network Security Technologies.
- Strong understanding of TCP/IP networking, including experience with routing, VLAN, VPN, Wireless.
- A competitive salary of £35,000 - £45,000 per annum, depending on experience.
- A comprehensive benefits package, including a contributory pension scheme, life assurance, and private medical insurance.
- Ongoing training and development opportunities to enhance your skills and career prospects.
- The opportunity to work with a dynamic and supportive team, passionate about delivering excellent customer service.
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