Technical Support Specialist

5 days ago


Bournemouth, Bournemouth, United Kingdom 4Com Plc Full time

At 4Com Plc, our Customer Support team is a dynamic and enthusiastic group. We are seeking like-minded individuals who thrive in fast-paced environments.

We offer an exciting opportunity for a Technical Support Specialist to provide telephone support to our customers. As part of this role, you will be responsible for maintaining customer systems, supporting technical teams, and resolving first-line faults in a timely and professional manner.

Key benefits for this position include:

  • A competitive salary of up to £24,000 per annum (depending on experience).
  • An engaging and challenging role with opportunities for career growth.
  • Generous holiday package with 24 days annual leave, increasing by one day each year.
  • A refer-a-friend scheme.
  • Vodafone Advantage Discount.
  • Monthly company-targeted draw and incentivized lunches.
  • Discounted gym membership.
  • Employee Assistance Programme.
  • Cycle-to-work scheme.
  • Private health insurance.
  • Company pension.

This role involves providing top-notch customer service, escalating issues to the upgrades team, reporting third-party faults, and working closely with technical teams. Ideal candidates will possess excellent communication skills, prior experience in telecoms or IT, strong organizational abilities, and enthusiasm for taking on diverse tasks.



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