Customer Support Team Lead

4 days ago


Bournemouth, Bournemouth, United Kingdom Carousel Consultancy Ltd Full time

**Job Title:** Customer Support Team Lead

We are seeking an experienced Customer Support Team Lead to join our team at Carousel Consultancy Ltd. As a strategic and business-minded individual, you will lead client support teams based in the UK and drive customer satisfaction through excellent service delivery.

This is an exciting opportunity to shape the strategy and delivery of client care in a dynamic and ambitious organization. If you have experience in similar B2B Customer Support roles and possess strong management skills, we encourage you to apply.

The successful candidate will be responsible for:

  • Improving client retention through proactive support strategies
  • Developing and maintaining efficient client processes and training programs
  • Managing client issues and driving resolution
  • Leading cross-functional teams to deliver exceptional customer experiences

In return, you can expect a competitive basic salary of **£55,000 - £65,000 per annum**, depending on experience, plus a comprehensive benefits package including 25 days annual leave, pension, life assurance, and more. This role offers a hybrid working arrangement with 3-4 days in the office per week.

**Required Skills and Qualifications:** Proven experience in B2B Customer Support, strong leadership skills, ability to mentor and train team members, IT literate with MS Office skills and experience of Salesforce.



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