Strategic Client Relationship Manager

1 day ago


Bournemouth, Bournemouth, United Kingdom Carousel Consultancy Ltd Full time

**Job Overview:** SaaS B2B Client Care Manager

At Carousel Consultancy Ltd, we are seeking a skilled and experienced SaaS B2B Client Care Manager to join our team. As a results-driven individual with a focus on delivering exceptional customer experiences, you will lead client support teams in the UK, driving customer satisfaction through proactive support strategies.

This is an exciting opportunity to work with a forward-thinking organization, leveraging your expertise in B2B Customer Support to drive business growth and success. Key responsibilities include:

  • Improving client retention through effective support strategies
  • Developing and maintaining efficient client processes and training programs
  • Managing client issues and driving resolution

In exchange for your skills and experience, you can expect a competitive basic salary of **£52,000 - £62,000 per annum**, dependent on experience, plus a comprehensive benefits package including 25 days annual leave, pension, life assurance, and more. This role offers a hybrid working arrangement with 3-4 days in the office per week.

**What We Offer:** Competitive salary, comprehensive benefits package, flexible working arrangements.



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