Administrative Support Officer
3 weeks ago
Job Overview
The Orthoptic and Optometry division is seeking a dedicated administrative support officer to facilitate the operational tasks essential for the effective functioning of our eye clinic services.
Key Responsibilities
The role encompasses various administrative functions, including:
- Patient registration and appointment scheduling
- Managing incoming calls and inquiries
- Maintaining patient records and preparing documentation for clinical appointments
- Monitoring the waiting area and assisting the clinical team with administrative questions
About Our Organization
Maidstone and Tunbridge Wells NHS Trust is a prominent healthcare provider in the south-east region, delivering a comprehensive range of general and specialized medical services to a diverse population.
With a workforce exceeding 8,000 professionals, we are committed to providing high-quality care to our community, including specialized cancer services through our dedicated oncology center.
In recent evaluations, our trust has been recognized among the top NHS organizations, reflecting our commitment to employee satisfaction and patient care.
Detailed Job Description and Responsibilities
The Orthoptic and Optometry clerical team is looking for support staff to work on a flexible basis, contributing to the following:
- Delivering exceptional front-line reception services to patients and their families
- Facilitating patient check-in and check-out processes
- Handling financial transactions related to clinic services
- Coordinating follow-up appointments and addressing inquiries from various stakeholders
The role also involves the organization of patient health records, ensuring timely access to necessary documentation for clinical staff.
Candidate Requirements
Essential Qualifications
- Registration with the MTW staff bank or in the process of registration
- Strong written and verbal communication skills
IT Proficiency
Essential Qualifications
- Proficient in utilizing IT systems effectively
Organizational Skills
Essential Qualifications
- Ability to manage and prioritize personal workload efficiently
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