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Administrative Support Officer

2 months ago

Maidstone, Kent, United Kingdom NHS Jobs Full time
Job Summary

We are seeking an experienced Administrative Support Officer to join our team at NHS Jobs. As an Administrative Support Officer, you will play a vital role in providing administrative support to our staff and ensuring the smooth operation of our services.

Key Responsibilities
  • Communication and Customer Service
    • Communicate effectively with a range of people, either in person or via correspondence, in a professional and courteous manner.
    • Recognise and respond to barriers to communication in a timely and effective manner.
  • Call Handling and Escalation
    • Pass complex calls from anxious and distressed clients to the appropriate person to deal with effectively and appropriately.
    • Escalate calls to senior staff members if necessary.
  • Enquiry Response and Administrative Tasks
    • Respond to enquiries and take appropriate action on behalf of the service, either by correspondence, personal contact, or other means, within agreed time limits.
    • Manage and maintain an efficient administrative system on behalf of others.
  • Document Production and Filing
    • Draft general correspondence on behalf of the service.
    • Accurately produce reports, correspondence, and documents from a variety of sources, including material from dictation, audio, or manuscripts, within agreed timescales.
    • Establish and maintain electronic and manual filing systems.
  • Support and Guidance
    • Provide guidance, advice, and support to other administrators.
    • Participate in the induction and orientation of Band 2 administrative staff and temporary staff.
  • Administrative Systems and Processes
    • Monitor and maintain secure stamp allocation, petty cash refunds for expenses, and keys held on site.
    • Input generic data into organisational systems or in-house records.
Requirements

To be successful in this role, you will need to have excellent communication and customer service skills, as well as the ability to work independently and as part of a team. You will also need to have strong administrative skills, including the ability to manage and maintain administrative systems and processes.

We are an equal opportunities employer and welcome applications from all qualified candidates.