IT Operations Manager

3 weeks ago


Bristol, Bristol, United Kingdom i-Jobs Full time
Position:
IT Service Manager - Public Sector

Location:
Hybrid working model - 2 days in the office + 3 days remote

Contract Duration:
Full-time, Monday to Friday, 08:30 - 17:00, 37 hours per week

Compensation:
£500 - £550 per day PAYE

Our organization is looking to recruit an IT Service Manager to become a vital part of the Digital, Data, and Operations division.


Strategic initiatives are being developed to address key priorities, including enhancements in transportation, skill development, and housing solutions for our community, while also taking significant steps to combat climate change and assist those affected by economic challenges.

You will provide essential IT Service Management and leadership during the ongoing recruitment process for permanent staff.
Oversee the collaboration with our external IT service provider, ensuring adherence to service level agreements (SLAs) and successful project execution.
Implement best practices in IT Service Management, particularly focusing on the integration of new services.

Complete the assessment and execution of our IT and Information Security policy framework, along with the second phase of our cyber resilience strategy.

Assist the Head of Digital, Data, and Operations in shaping and advancing the future model of Digital and Data services, conducting evaluations of options, and planning transitions to new operational frameworks.

Key qualifications include:
• Proven experience in leading IT teams.
• Demonstrated ability to manage IT service providers to meet SLAs.
• Familiarity with ITIL or similar frameworks.
• Understanding of various IT delivery models.

Note:
By expressing interest in this position, you consent to the forwarding of your information to our clients and acknowledge that your details may be retained in our databases, thereby agreeing to be represented by i-Jobs concerning the vacancy you are considering.

  • Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleMotability Operations is seeking a highly skilled and motivated individual to fill the position of Operations Coordinator. As a key member of our team, you will play a crucial role in ensuring the smooth operation of our logistics and vehicle assignment processes.Key Responsibilities:Assist the Logistics & Vehicle Assignment Team in allocating,...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleMotability Operations is seeking a highly skilled and motivated individual to fill the position of Operations Coordinator. As a key member of our team, you will play a crucial role in ensuring the smooth operation of our logistics and vehicle assignment processes.Key Responsibilities:Assist the Logistics & Vehicle Assignment Team in allocating,...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    Position OverviewMotability Operations is seeking a dedicated Fleet Operations Reliability Analyst to enhance our team. This role is integral to ensuring the efficiency and effectiveness of our fleet management processes.Key ResponsibilitiesMonitor and analyze fleet performance metrics to identify areas for improvement.Collaborate with various departments to...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleMotability Operations is seeking a highly skilled and experienced Customer Contact Centre Team Manager to lead and inspire a team of Customer Service Specialists in Bristol. As a key member of our team, you will be responsible for driving results and making things happen by planning, prioritizing, coaching, and developing your team.Key...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleMotability Operations is seeking a highly skilled and experienced Customer Contact Centre Team Manager to lead and inspire a team of Customer Service Specialists in Bristol. As a key member of our team, you will be responsible for driving results and making things happen by planning, prioritizing, coaching, and developing your team.Key...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    Job DescriptionAbout the RoleMotability Operations is seeking a skilled Agency Analyst to join our team in a full-time, permanent capacity. As an Agency Analyst, you will play a pivotal role in the Customer Accounts Department, reporting directly to the Customer and Agency Manager. Your key responsibilities will include:Key Responsibilities:Generating a...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    Job DescriptionAbout the RoleMotability Operations is seeking a skilled Agency Analyst to join our team in a full-time, permanent capacity. As an Agency Analyst, you will play a pivotal role in the Customer Accounts Department, reporting directly to the Customer and Agency Manager. Your key responsibilities will include:Key Responsibilities:Generating a...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    Logistics Operations SpecialistWe are seeking a Logistics Operations Specialist to become an integral part of our team. In this role, you will be essential in facilitating the efficient logistics and vehicle allocation processes. Your duties will encompass managing vehicle returns, distribution, and sales channel organization, all while adhering to...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    Logistics Operations SpecialistWe are seeking a Logistics Operations Specialist to become an integral part of our team. In this role, you will be essential in facilitating the efficient logistics and vehicle allocation processes. Your duties will encompass managing vehicle returns, distribution, and sales channel organization, all while adhering to...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleAs a pivotal member of our Customer Support Operations, you will play a crucial role in assisting a dynamic team by managing incoming tasks, addressing inquiries, and performing administrative duties. You will also oversee the distribution of cases within the department, ensuring an equitable and consistent workload across the team.About...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleIn this position, you will play a crucial role in assisting a dynamic Customer Support Operations team. Your responsibilities will include evaluating incoming tasks, addressing inquiries, and performing administrative duties. Additionally, you will oversee the distribution of cases within the department, ensuring an equitable and consistent...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    Customer Service Centre Operations LeaderWe are seeking a Customer Service Centre Operations Leader to become a vital part of our team. In this leadership role, you will be tasked with guiding and inspiring a group of Customer Service Representatives to provide outstanding service. Your responsibilities will encompass performance management, aiding in...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleMotability Operations is seeking a highly skilled and motivated Operations Coordinator to join our team in Bristol. As an Operations Coordinator, you will play a critical role in ensuring the smooth allocation, routing, and movement of vehicles through our sales channels, while maintaining high service levels and meeting customer...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleMotability Operations is seeking a highly skilled and motivated Operations Coordinator to join our team in Bristol. As an Operations Coordinator, you will play a critical role in ensuring the smooth allocation, routing, and movement of vehicles through our sales channels, while maintaining high service levels and meeting customer...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    About The Role Motability Operations is seeking a skilled Management Information Analyst to join our dynamic team. This full-time, permanent position is focused on delivering insightful management information (MI) to enhance performance metrics within Vehicle Remarketing (VRM). The successful candidate will develop a comprehensive understanding of the...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    About The Role Motability Operations is seeking a dedicated Management Information Analyst to enhance our team in a full-time, permanent capacity. We are in search of a skilled MI Analyst who will deliver insightful management information (MI) to assist Vehicle Remarketing (VRM) in optimizing performance against critical metrics. This position requires a...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    About The Role Motability Operations is seeking a skilled Management Information Analyst to join our dynamic team. This position plays a crucial role in delivering insightful management information (MI) to enhance the performance of Vehicle Remarketing (VRM) against essential metrics. The successful candidate will develop a comprehensive understanding of the...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    About The Role Motability Operations is seeking a dedicated Management Information Analyst to join our dynamic team. This full-time, permanent position will focus on delivering insightful management information (MI) to enhance the performance of Vehicle Remarketing (VRM) against essential metrics. The successful candidate will develop a comprehensive...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    About The Role Motability Operations is seeking a dedicated Management Information Analyst to enhance our team. This full-time, permanent position is focused on delivering insightful management information (MI) to bolster Vehicle Remarketing (VRM) performance against critical metrics. The successful candidate will develop a comprehensive understanding of the...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleAs a key member of the Customer Solutions team, you will play a vital role in managing a dynamic workload. Your responsibilities will include:Reviewing incoming tasks and addressing queries efficiently.Overseeing the distribution of cases within the department to ensure equitable workload among team members.Performing administrative duties to...