Customer Support Operations Coordinator

3 weeks ago

Bristol, Bristol, United Kingdom Motability Operations Full time

About The Role

As a pivotal member of our Customer Support Operations, you will play a crucial role in assisting a dynamic team by managing incoming tasks, addressing inquiries, and performing administrative duties. You will also oversee the distribution of cases within the department, ensuring an equitable and consistent workload across the team.

About You

  • Highly organized with the ability to prioritize effectively.
  • Capable of managing your own time and responsibilities with minimal oversight.
  • Composed and calm, particularly in high-pressure situations.
  • Proactive in taking ownership of tasks, accepting accountability, and delivering results while managing expectations.
  • Able to work independently as well as collaboratively within a team.

Customer Focused

  • Builds trust and nurtures strong relationships with both internal stakeholders and external partners.

Effective Communicator

  • Possesses strong communication skills, both verbal and written.

Minimum Criteria:

  • Outstanding verbal and written communication abilities.
  • Experience in managing substantial workloads in a customer-centric environment, consistently meeting KPIs and targets.
  • Proficient in time management while juggling various tasks and prioritizing effectively.
  • A genuine passion for delivering exceptional customer service.
  • Skilled in relationship building with other departments or business partners.
  • Meticulous attention to detail.

About The Company

Motability Operations stands out as a unique organization, blending a strong sense of purpose with a commercial edge to deliver optimal mobility solutions to over 630,000 customers and their families throughout the UK. Our customers exchange their higher rate mobility allowance to lease a variety of affordable vehicles, including cars, wheelchair-accessible vehicles, scooters, and powered wheelchairs, all with insurance, maintenance, and breakdown assistance included. We are the largest car fleet operator in the UK, purchasing around 10% of all new cars sold, and collaborating with approximately 5,000 car dealers and major manufacturers. Our commitment to outstanding customer service is reflected in our independently verified customer satisfaction rating of 9.8 out of 10.

Our core values drive our operations:

  • Empowerment
  • Empathy
  • Inclusion
  • Forward Thinking
  • Excellence

As a member of Motability Operations, you can expect the following benefits:

  • Competitive remuneration package, including an annual discretionary bonus.
  • 15% non-contributory pension (9% during the probation period).
  • 28 days of annual leave with options to purchase or sell days.
  • 1 day dedicated to volunteering.
  • Funded Private Medical Insurance.
  • Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme.
  • Life assurance equivalent to 4 times your basic salary, providing peace of mind for your loved ones.
  • Funded health screenings for employees over 50.
  • Voluntary benefits including charitable giving, critical illness insurance, dental insurance, health screenings for you and your partner, discounted gym memberships, and season ticket loans.
  • Employee Discount Scheme accessible via an app.
  • Free access to healthcare apps for all employees.
  • Generous family leave policies.

We are committed to being an inclusive employer, ensuring all our offices are fully accessible. Our hybrid working model accommodates part-time and flexible working requests, fostering a culture of trust, empowerment, and flexibility.

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