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Customer Support Solutions Coordinator
2 months ago
About The Role
In this position, you will play a crucial role in assisting a dynamic Customer Support Solutions team. Your responsibilities will include evaluating incoming tasks, addressing inquiries, and performing administrative duties. You will also oversee the distribution of cases within the department, ensuring an equitable and consistent workload across the team.
About You
- Highly organized
- Capable of managing your own time and tasks with minimal oversight
- Ability to maintain composure, particularly in high-pressure situations
- Demonstrates accountability, embraces responsibility, delivers outcomes, and manages expectations
- Skilled in working both independently and collaboratively within a team
Customer Focused
- Builds trust and nurtures strong relationships with both internal stakeholders and external partners
Effective Communicator
- Confident in verbal and written communication
Minimum Criteria:
- Outstanding verbal and written communication abilities
- Experience handling high volumes of work in a customer-centric environment, achieving KPIs and targets
- Proficient in managing your own time while juggling multiple tasks and prioritizing effectively
- A genuine passion for delivering exceptional customer service
- Ability to build relationships with various business areas or partners
- Meticulous attention to detail
About The Company
Motability Operations is a distinctive organization, almost unparalleled in its field. We merge a strong sense of purpose with a genuine commercial focus to provide optimal, worry-free mobility solutions to over 630,000 customers and their families throughout the UK. Customers exchange their higher rate mobility allowance to lease a variety of affordable vehicles, including cars, wheelchair-accessible vehicles, scooters, and powered wheelchairs, all with insurance, maintenance, and breakdown assistance included. We are the largest car fleet operator in the UK, purchasing around 10% of all new cars sold in the country, and collaborate with a network of approximately 5,000 car dealers and all major manufacturers. We take pride in delivering exceptional customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
Our core values guide our operations:
- Empowerment
- Empathy
- Inclusion
- Forward-thinking
- Excellence
As a member of the Motability Operations team, you can expect the following benefits:
- Competitive compensation package, including an annual discretionary bonus
- 15% non-contributory pension (9% during the probation period)
- 28 days of annual leave with options to purchase or sell days
- 1 day dedicated to volunteering
- Funded Private Medical Insurance
- Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
- Life assurance at 4 times your basic salary, providing peace of mind for your loved ones
- Funded health screenings for employees over 50
- Voluntary benefits including charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships, and season ticket loans
- Employee Discount Scheme with an app for on-the-go savings
- Free access to healthcare apps for all employees
- Generous family leave policies
We are committed to being an inclusive employer, ensuring all our offices provide excellent disability access. With our hybrid working model, we strive to accommodate part-time and flexible working requests, fostering a culture of trust, empowerment, and flexibility.
