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Customer Solutions Team Coordinator

1 month ago

Bristol, Bristol, United Kingdom Motability Operations Full time
About The Role

We are seeking a highly organized and customer-focused individual to join our Customer Solutions department as a Team Administrator. In this role, you will be responsible for supporting the team in reviewing incoming work, undertaking queries, and administrative tasks. You will also oversee the allocation of cases received into the department and ensure a fair and consistent level of work across the team.

About You

We are looking for someone who is well-organized, able to manage their own time and workloads with minimal supervision, and can remain calm under pressure. You should be able to take ownership of tasks, deliver results, and manage expectations. Additionally, you should be able to work both independently and as part of a team.

Customer Focused

We are seeking someone who inspires trust and fosters strong relationships with internal customers and external partners. You should be able to communicate effectively and confidently.

Minimum Criteria
  • Exceptional verbal and written communication skills
  • Experience of managing high volumes of work in a customer-focused environment, meeting KPIs and targets
  • Ability to manage your own time while managing a variety of tasks and prioritizing
  • A genuine interest in providing excellent customer service
  • Relationship building with other areas of the business or with business partners
  • Strong attention to detail
About The Company

Motability Operations is a unique organization that combines a strong sense of purpose with a real commercial edge. We provide worry-free mobility solutions to over 630,000 customers and their families across the UK. Our values are at the heart of everything we do, and our people demonstrate these values: Empowerment, Empathy, Inclusion, Forward thinking, and Excellence.

We offer a competitive reward package, including an annual discretionary bonus, 15% non-contributory pension, 28 days annual leave, and funded private medical insurance cover. We also offer a range of voluntary benefits, including charitable giving, critical illness insurance, and discounted gym memberships.

We pride ourselves on being an inclusive employer and offer a hybrid working environment that accommodates part-time and flexible working requests. We believe in building on our culture of trust, empowerment, and flexibility.