Customer Solutions Team Coordinator

4 weeks ago


Bristol, Bristol, United Kingdom Motability Operations Full time

About Motability Operations

Overview of Our Organisation

Motability Operations is a unique organisation, one of a kind in the industry. We combine a strong sense of purpose with a real commercial edge to provide worry-free mobility solutions to over 630,000 customers and their families across the UK.

We exchange higher rate mobility allowances for our customers to lease affordable vehicles (cars, wheelchair-accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance, and breakdown assistance included. We are the largest car fleet operator in the UK, purchasing around 10% of all new cars sold in the UK, and work with a network of around 5,000 car dealers and major manufacturers.

We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our Values

Our values are at the heart of everything we do:

  • Empowerment: We empower our employees to take ownership and make decisions that drive business results.
  • Empathy: We foster a culture of empathy, understanding, and inclusivity within our teams.
  • Inclusion: We strive to create a workplace where everyone feels valued, respected, and supported.
  • Forward Thinking: We encourage innovation, creativity, and forward-thinking approaches to problem-solving.
  • Excellence: We aim to deliver exceptional quality in everything we do.
About the Role

The successful candidate will be responsible for supporting the Customer Solutions department in reviewing incoming work, undertaking queries, and administrative tasks. They will also oversee the allocation of cases received into the department and ensure a fair and consistent level of work across the team.

Responsibilities
  1. Reviewing and processing incoming work efficiently
  2. Providing excellent customer service through effective communication and issue resolution
  3. Managing workloads and prioritising tasks to meet deadlines
  4. Collaborating with the team to achieve shared goals and objectives
What We Offer

We offer a competitive reward package, including:

  • A salary of £35,000 - £45,000 per annum, depending on experience
  • An annual discretionary bonus
  • A 15% non-contributory pension scheme
  • 28 days' annual leave, with options to purchase and sell additional days
  • One day's volunteering leave per year
  • Funded private medical insurance cover
  • Electric/hybrid car salary sacrifice scheme and cycle-to-work scheme
  • Life assurance at four times basic salary
  • Funded health screening for employees over 50
  • Access to employee discounts and benefits through our Employee Discount Scheme
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work under pressure and manage competing priorities
  • Strong organisational and time management skills
  • Experience working in a customer-facing environment, preferably in a similar role

We are committed to creating an inclusive and diverse work environment, where everyone feels valued and supported.



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