Customer Support Solutions Coordinator
3 weeks ago
About The Role
As a pivotal member of our dynamic Customer Solutions team, you will play a crucial role in managing incoming tasks, addressing inquiries, and performing administrative duties. Your responsibilities will also include overseeing the distribution of cases within the department, ensuring an equitable and consistent workload among team members.
About You
- Highly organized with a proven ability to manage your own time and workload with minimal oversight.
- Capable of maintaining composure, particularly in high-pressure situations.
- Demonstrates accountability, embraces responsibility, achieves results, and effectively manages expectations.
- Proficient in working autonomously as well as collaboratively within a team environment.
Customer Focused
- Builds trust and cultivates strong relationships with both internal stakeholders and external partners.
Effective Communicator
- Exhibits confidence in communication skills.
Minimum Criteria:
- Outstanding verbal and written communication abilities.
- Experience in handling substantial workloads in a customer-centric setting, consistently meeting KPIs and objectives.
- Skilled in prioritizing tasks while managing your own time effectively.
- A genuine passion for delivering exceptional customer service.
- Proficient in relationship building with various business sectors or partners.
- Exemplary attention to detail.
About The Company
Motability Operations stands out as a distinctive organization, merging a strong sense of purpose with a commercial edge to provide unparalleled mobility solutions to over 630,000 customers and their families throughout the UK. We facilitate the exchange of higher rate mobility allowances for a diverse range of affordable vehicles, including cars, wheelchair-accessible vehicles, scooters, and powered wheelchairs, all accompanied by insurance, maintenance, and breakdown assistance.
As the largest car fleet operator in the UK, we purchase approximately 10% of all new cars sold and collaborate with around 5,000 car dealers and major manufacturers. Our commitment to outstanding customer service is reflected in our independently verified customer satisfaction rating of 9.8 out of 10.
Our core values guide our operations:
- Empowerment
- Empathy
- Inclusion
- Forward Thinking
- Excellence
Benefits of Joining Our Team:
- Competitive compensation package, including an annual discretionary bonus.
- 15% non-contributory pension (9% during the probation period).
- 28 days of annual leave with options to purchase or sell days.
- 1 day dedicated to volunteering.
- Funded Private Medical Insurance.
- Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme.
- Life assurance at four times your basic salary for peace of mind for your loved ones.
- Funded health screenings for employees over 50.
- Voluntary benefits including charitable giving, critical illness insurance, dental insurance, health screenings, discounted gym memberships, and season ticket loans.
- Employee Discount Scheme accessible via an app.
- Free access to healthcare apps for all employees.
- Generous family leave policies.
We take pride in being an inclusive employer, ensuring that all our offices are equipped with excellent disability access. Our hybrid working model supports part-time and flexible working arrangements, fostering a culture of trust, empowerment, and flexibility.
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