Customer Experience Coordinator
7 days ago
About Alexander Mae (Bristol) Ltd
We are a leading housebuilding company with over 200 sites in England, committed to delivering exceptional customer experiences. Our team is dedicated to providing outstanding service to our customers, and we are seeking a skilled Customer Service Coordinator to join us in our Clifton office on a 6-month fixed-term contract.
The Role
As a Customer Service Coordinator, you will be responsible for addressing and resolving customer concerns in a timely and professional manner. Your primary focus will be on delivering an exceptional customer experience, ensuring that our customers receive the highest level of service and support.
Key Responsibilities
- Customer Service: Respond to customer inquiries and concerns in a prompt and professional manner, ensuring that issues are resolved to the customer's satisfaction.
- Issue Resolution: Investigate and resolve customer complaints in a fair and timely manner, working closely with internal departments to ensure that issues are addressed promptly.
- Communication: Develop and maintain effective communication with customers, internal stakeholders, and external partners to ensure seamless service delivery.
- Process Improvement: Identify opportunities for process improvement and implement changes to enhance the customer experience and reduce complaints.
- Reporting: Provide regular reports on customer service performance, highlighting areas for improvement and suggesting solutions.
Requirements
To be successful in this role, you will need:
- Excellent Communication Skills: Strong written and verbal communication skills, with the ability to communicate effectively with customers, internal stakeholders, and external partners.
- Customer Service Experience: Proven experience in a customer-facing role, with a strong understanding of customer service principles and practices.
- Problem-Solving Skills: Ability to analyze complex customer issues and develop effective solutions.
- Teamwork: Strong teamwork and collaboration skills, with the ability to work effectively with internal departments to resolve customer issues.
- Adaptability: Ability to adapt to changing priorities and deadlines, with a flexible approach to work.
What We Offer
We offer a competitive salary of £28,000, plus a range of benefits, including:
- Annual Leave: 28 days annual leave plus bank holidays, with the option to buy up to 5 days per annum.
- Private Healthcare: Comprehensive private healthcare coverage.
- Pension Scheme: Company contributory pension scheme.
- Life Assurance: 4 x annual salary life assurance.
- Sharesave Scheme: Opportunity to participate in a sharesave scheme.
- Cycle to Work Scheme: Up to £3000 cycle to work scheme.
Working Hours
37.5 hours per week, Monday to Friday, 8:30am to 5:00pm, with a 45-minute lunch break and an earlier finish on Fridays.
-
Customer Experience Coordinator
7 days ago
Bristol, Bristol, United Kingdom Alexander Mae (Bristol) Ltd Full timeAbout Alexander Mae (Bristol) LtdWe are a leading housebuilding company with over 200 sites in England, committed to delivering exceptional customer experiences. Our team is dedicated to providing outstanding service to our customers, and we are seeking a skilled Customer Service Coordinator to join us in our Clifton office on a 6-month fixed-term...
-
Bristol, Bristol, United Kingdom Alexander Mae (Bristol) Ltd Full timeAbout Alexander Mae (Bristol) Ltd: We are a leading provider of pension administration services, serving clients across the UK and globally. Our company has a strong presence in central Bristol, with a team of over 800 staff across 5 offices. The Role: We are seeking a highly skilled Customer Service Coordinator to join our customer team. As the first point...
-
Workplace Experience Coordinator
5 days ago
Bristol, Bristol, United Kingdom ISS FACILITY SERVICES LIMITED Full timeJob DescriptionJob Title: Workplace Experience CoordinatorJob Summary:We are seeking a dedicated and experienced Workplace Experience Coordinator to join our growing team at ISS Facility Services Limited. As a key member of our team, you will be responsible for delivering exceptional workplace experiences for our clients, driving service standards to new...
-
Workplace Experience Coordinator
5 days ago
Bristol, Bristol, United Kingdom ISS FACILITY SERVICES LIMITED Full timeJob DescriptionJob Title: Workplace Experience CoordinatorJob Summary:We are seeking a dedicated and experienced Workplace Experience Coordinator to join our growing team at ISS Facility Services Limited. As a key member of our team, you will be responsible for delivering exceptional workplace experiences for our clients, driving service standards to new...
-
Strategic Customer Experience Manager
4 days ago
Bristol, Bristol, United Kingdom Government Property Agency Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Project Lead to join our team at the Government Property Agency. As a key member of our Workplace Experience Team, you will play a critical role in delivering a portfolio of customer-focused work that includes the Customer Experience function, Workplace Change, and Customer...
-
Strategic Customer Experience Manager
6 days ago
Bristol, Bristol, United Kingdom Government Property Agency Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Project Lead to join our team at the Government Property Agency. As a key member of our Workplace Experience Team, you will play a critical role in delivering a portfolio of customer-focused work that includes the Customer Experience function, Workplace Change, and Customer...
-
Conservation Travel Coordinator
7 days ago
Bristol, Bristol, United Kingdom African Conservation Experience Full timeJob DescriptionAfrican Conservation Experience is seeking a highly motivated and dedicated individual to join our team as a Wildlife Conservation Specialist. This is an exciting opportunity to work with a values-led organization that is passionate about making a positive impact on the environment.Key ResponsibilitiesProvide exceptional customer service and...
-
Customer Experience Leader
7 days ago
Bristol, Bristol, United Kingdom Clear Choice Recruitment Full timeWe are currently recruiting for a dynamic and innovative business dedicated to delivering exceptional customer experiences through cutting-edge technology and service excellence. Our customers are at the heart of everything we do, and we strive for nothing but perfection. Due to our growth plans, we are seeking an experienced Customer Service Director to...
-
Customer Experience Transformation Lead
4 days ago
Bristol, Bristol, United Kingdom Government Property Agency Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Project Lead to join our team at the Government Property Agency. As a key member of our Workplace Experience Team, you will play a critical role in delivering a portfolio of customer-focused work that includes the Customer Experience function, Workplace Change, and Customer...
-
Customer Experience Transformation Lead
7 days ago
Bristol, Bristol, United Kingdom Government Property Agency Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Project Lead to join our team at the Government Property Agency. As a key member of our Workplace Experience Team, you will play a critical role in delivering a portfolio of customer-focused work that includes the Customer Experience function, Workplace Change, and Customer...
-
Bristol, Bristol, United Kingdom Listers Full time**Job Summary**We are seeking a highly skilled **Assistant Service Manager** to join our team at Listers Toyota Dealership in Bristol North. As a key member of our operations team, you will play a crucial role in ensuring exceptional customer service and exceeding customer expectations.**Key Responsibilities:**Manage and coordinate daily service operations...
-
Bristol, Bristol, United Kingdom Listers Full time**Job Summary**We are seeking a highly skilled **Assistant Service Manager** to join our team at Listers Toyota Dealership in Bristol North. As a key member of our operations team, you will play a crucial role in ensuring exceptional customer service and exceeding customer expectations.**Key Responsibilities:**Manage and coordinate daily service operations...
-
Team Lead
6 days ago
Bristol, Bristol, United Kingdom Healix Group of Companies Full timeAbout the RoleWe are seeking an experienced and skilled Customer Service Team Lead to join our team at Healix Group of Companies. As a key member of our Member Advisor team, you will be responsible for leading and inspiring a team of customer service professionals to deliver exceptional service to our clients and members.Key ResponsibilitiesLead and manage a...
-
Customer Service Coordinator
10 hours ago
Bristol, Bristol, United Kingdom Pertemps Full timeAbout the RolePertemps is seeking an experienced Customer Service Coordinator to join their team at their head office in Bristol. This is a maternity cover role with an immediate start, offering an exciting opportunity to contribute to a thriving work environment.Main ResponsibilitiesProcess customer orders efficiently and accurately.Handle customer queries...
-
Customer Service Coordinator
7 hours ago
Bristol, Bristol, United Kingdom Pertemps Full timeAbout the RolePertemps is seeking an experienced Customer Service Coordinator to join their team at their head office in Bristol. This is a maternity cover role with an immediate start, offering an exciting opportunity to contribute to a thriving work environment.Main ResponsibilitiesProcess customer orders efficiently and accurately.Handle customer queries...
-
Customer Service Coordinator
3 weeks ago
Bristol, Bristol, United Kingdom Alexander Mae HR Full timeWe are excited to announce two new opportunities for the role of Receptionist within our dynamic garage business. These positions are full-time, Monday to Friday, and will be entirely office-based. Joining our team means becoming part of a vibrant and growing company. Key Responsibilities In this role, you will report directly to the business owner, with...
-
Customer Service Coordinator
4 days ago
Bristol, Bristol, United Kingdom Pertemps Full timeAbout the Role:Pertemps is seeking an experienced Customer Service Coordinator to join their team at their head office in Bristol. This is a maternity cover role with an immediate start, offering an exciting opportunity to contribute to a thriving work environment.The ideal candidate will provide support across all business functions, ensuring all office...
-
Customer Service Coordinator
6 days ago
Bristol, Bristol, United Kingdom Pertemps Full timeAbout the Role:Pertemps is seeking an experienced Customer Service Coordinator to join their team at their head office in Bristol. This is a maternity cover role with an immediate start, offering an exciting opportunity to contribute to a thriving work environment.The ideal candidate will provide support across all business functions, ensuring all office...
-
Service Advisor
12 hours ago
Bristol, Bristol, United Kingdom Trust Ford Full timeAbout UsTrust Ford is a leading automotive dealership that values teamwork, customer satisfaction, and employee development. We are committed to providing an exceptional customer experience and a supportive work environment.Job SummaryWe are seeking a highly skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for providing...
-
Service Advisor
9 hours ago
Bristol, Bristol, United Kingdom Trust Ford Full timeAbout UsTrust Ford is a leading automotive dealership that values teamwork, customer satisfaction, and employee development. We are committed to providing an exceptional customer experience and a supportive work environment.Job SummaryWe are seeking a highly skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for providing...