Customer Experience Coordinator

7 days ago


Bristol, Bristol, United Kingdom Alexander Mae (Bristol) Ltd Full time

About Alexander Mae (Bristol) Ltd

We are a leading housebuilding company with over 200 sites in England, committed to delivering exceptional customer experiences. Our team is dedicated to providing outstanding service to our customers, and we are seeking a skilled Customer Service Coordinator to join us in our Clifton office on a 6-month fixed-term contract.

The Role

As a Customer Service Coordinator, you will be responsible for addressing and resolving customer concerns in a timely and professional manner. Your primary focus will be on delivering an exceptional customer experience, ensuring that our customers receive the highest level of service and support.

Key Responsibilities

  • Customer Service: Respond to customer inquiries and concerns in a prompt and professional manner, ensuring that issues are resolved to the customer's satisfaction.
  • Issue Resolution: Investigate and resolve customer complaints in a fair and timely manner, working closely with internal departments to ensure that issues are addressed promptly.
  • Communication: Develop and maintain effective communication with customers, internal stakeholders, and external partners to ensure seamless service delivery.
  • Process Improvement: Identify opportunities for process improvement and implement changes to enhance the customer experience and reduce complaints.
  • Reporting: Provide regular reports on customer service performance, highlighting areas for improvement and suggesting solutions.

Requirements

To be successful in this role, you will need:

  • Excellent Communication Skills: Strong written and verbal communication skills, with the ability to communicate effectively with customers, internal stakeholders, and external partners.
  • Customer Service Experience: Proven experience in a customer-facing role, with a strong understanding of customer service principles and practices.
  • Problem-Solving Skills: Ability to analyze complex customer issues and develop effective solutions.
  • Teamwork: Strong teamwork and collaboration skills, with the ability to work effectively with internal departments to resolve customer issues.
  • Adaptability: Ability to adapt to changing priorities and deadlines, with a flexible approach to work.

What We Offer

We offer a competitive salary of £28,000, plus a range of benefits, including:

  • Annual Leave: 28 days annual leave plus bank holidays, with the option to buy up to 5 days per annum.
  • Private Healthcare: Comprehensive private healthcare coverage.
  • Pension Scheme: Company contributory pension scheme.
  • Life Assurance: 4 x annual salary life assurance.
  • Sharesave Scheme: Opportunity to participate in a sharesave scheme.
  • Cycle to Work Scheme: Up to £3000 cycle to work scheme.

Working Hours

37.5 hours per week, Monday to Friday, 8:30am to 5:00pm, with a 45-minute lunch break and an earlier finish on Fridays.



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