Customer Support Operations Coordinator

3 weeks ago


Bristol, Bristol, United Kingdom Motability Operations Full time

About The Role

As a key member of the Customer Solutions team, you will play a vital role in managing a dynamic workload. Your responsibilities will include:

  • Reviewing incoming tasks and addressing queries efficiently.
  • Overseeing the distribution of cases within the department to ensure equitable workload among team members.
  • Performing administrative duties to support the overall function of the department.

About You

We are looking for an individual who is:

  • Well-organized: Capable of managing your own time and tasks with minimal oversight.
  • Composed under pressure: Able to maintain a calm demeanor in challenging situations.
  • Accountable: Takes ownership of responsibilities, delivers results, and effectively manages expectations.
  • Team-oriented: Comfortable working independently as well as collaboratively.

Customer Focused:

You should inspire trust and build strong relationships with both internal stakeholders and external partners.

Effective Communicator:

Possessing exceptional verbal and written communication skills is essential.

Minimum Criteria:

  • Proven experience in managing high volumes of work in a customer-centric environment, consistently meeting KPIs and targets.
  • Ability to prioritize and manage multiple tasks effectively.
  • A genuine passion for delivering outstanding customer service.
  • Experience in relationship building with various business areas or partners.
  • Strong attention to detail in all aspects of work.

About The Company

Motability Operations is a distinctive organization dedicated to providing worry-free mobility solutions to over 630,000 customers and their families across the UK. We facilitate the exchange of higher rate mobility allowances for a variety of affordable vehicles, including cars and mobility scooters, all with comprehensive support services included.

Our commitment to exceptional customer service is reflected in our high customer satisfaction ratings. Our core values include:

  • Empowerment
  • Empathy
  • Inclusion
  • Forward-thinking
  • Excellence

Employee Benefits:

  • Competitive remuneration package with an annual discretionary bonus.
  • Generous pension contributions.
  • 28 days of annual leave with options to purchase or sell days.
  • Volunteering day.
  • Comprehensive private medical insurance.
  • Flexible working arrangements.
  • Life assurance coverage.
  • Access to health screening for employees over 50.
  • Various voluntary benefits including health screenings and gym memberships.
  • Employee discount schemes.

We pride ourselves on being an inclusive employer, ensuring that all our offices are accessible and that we support flexible working arrangements to foster a culture of trust and empowerment.



  • Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleAs a pivotal member of our Customer Support Operations, you will play a crucial role in assisting a dynamic team by managing incoming tasks, addressing inquiries, and performing administrative duties. You will also oversee the distribution of cases within the department, ensuring an equitable and consistent workload across the team.About...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleIn this position, you will play a crucial role in assisting a dynamic Customer Support Operations team. Your responsibilities will include evaluating incoming tasks, addressing inquiries, and performing administrative duties. Additionally, you will oversee the distribution of cases within the department, ensuring an equitable and consistent...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleMotability Operations is seeking a highly skilled and motivated individual to fill the position of Operations Coordinator. As a key member of our team, you will play a crucial role in ensuring the smooth operation of our logistics and vehicle assignment processes.Key Responsibilities:Assist the Logistics & Vehicle Assignment Team in allocating,...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleMotability Operations is seeking a highly skilled and motivated individual to fill the position of Operations Coordinator. As a key member of our team, you will play a crucial role in ensuring the smooth operation of our logistics and vehicle assignment processes.Key Responsibilities:Assist the Logistics & Vehicle Assignment Team in allocating,...


  • Bristol, Bristol, United Kingdom Hays Business Support Full time £12

    Company Overview: Hays Business Support is seeking a dedicated professional to join our team as a Senior Operations Support Coordinator. This position is designed for individuals who thrive in a structured office environment and are committed to delivering exceptional service. Role Summary: The Senior Operations Support Coordinator will be responsible for...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleIn this position, you will play a crucial role in assisting a dynamic Customer Support Solutions team. Your responsibilities will include evaluating incoming tasks, addressing inquiries, and performing administrative duties. You will also oversee the distribution of cases within the department, ensuring an equitable and consistent workload...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleAs a pivotal member of our dynamic Customer Solutions team, you will play a crucial role in managing incoming tasks, addressing inquiries, and performing administrative duties. Your responsibilities will also include overseeing the distribution of cases within the department, ensuring an equitable and consistent workload among team...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    About Motability OperationsMotability Operations is a leading provider of mobility solutions for individuals with disabilities. Our company is dedicated to delivering exceptional customer service and support to our customers and dealer network.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Application Experience Team...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    About Motability OperationsMotability Operations is a leading provider of mobility solutions for individuals with disabilities. Our company is dedicated to delivering exceptional customer service and support to our customers and dealer network.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Application Experience Team...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    Customer Service Centre Operations LeaderWe are seeking a Customer Service Centre Operations Leader to become a vital part of our team. In this leadership role, you will be tasked with guiding and inspiring a group of Customer Service Representatives to provide outstanding service. Your responsibilities will encompass performance management, aiding in...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    Job DescriptionAbout the RoleMotability Operations is seeking a skilled Agency Analyst to join our team in a full-time, permanent capacity. As an Agency Analyst, you will play a pivotal role in the Customer Accounts Department, reporting directly to the Customer and Agency Manager. Your key responsibilities will include:Key Responsibilities:Generating a...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    Job DescriptionAbout the RoleMotability Operations is seeking a skilled Agency Analyst to join our team in a full-time, permanent capacity. As an Agency Analyst, you will play a pivotal role in the Customer Accounts Department, reporting directly to the Customer and Agency Manager. Your key responsibilities will include:Key Responsibilities:Generating a...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    Job OverviewMotability Operations is seeking a skilled Customer Accounts Analyst to join our team in a FTC/Secondment capacity. This is an excellent opportunity to gain finance experience and contribute to the success of our organization.Key ResponsibilitiesOversee outstanding balances on agreements for European clients.Collaborate with the Customer Accounts...


  • Bristol, Bristol, United Kingdom Amazon Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Operations Coordinator to join our team at Amazon. As an Operations Coordinator, you will play a critical role in supporting the General Manager's Assistant, Customer Fulfilment, in planning and executing events, managing the site charity budget, and coordinating the leadership team's travel...


  • Bristol, Bristol, United Kingdom Amazon Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Operations Coordinator to join our team at Amazon. As an Operations Coordinator, you will play a critical role in supporting the General Manager's Assistant, Customer Fulfilment, in planning and executing events, managing the site charity budget, and coordinating the leadership team's travel...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    Job OverviewMotability Operations is seeking a skilled Customer Accounts Analyst to join our team. As a key member of our Customer Accounts Team, you will play a crucial role in overseeing outstanding balances on agreements.Key ResponsibilitiesManage and analyze customer accounts to ensure accurate and timely processing of transactions.Collaborate with the...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    Job OverviewMotability Operations is seeking a skilled Customer Accounts Analyst to join our team. As a key member of our Customer Accounts Team, you will play a crucial role in overseeing outstanding balances on agreements.Key ResponsibilitiesManage and analyze customer accounts to ensure accurate and timely processing of transactions.Collaborate with the...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    Job DescriptionAbout the RoleMotability Operations is seeking a skilled professional to join our Customer Contact Services Department as an Application Experience Advisor. This is a full-time, permanent position that involves supporting the application process for car dealerships and Motability Scheme customers across various channels.Key...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    Job DescriptionAbout the RoleMotability Operations is seeking a skilled professional to join our Customer Contact Services Department as an Application Experience Advisor. This is a full-time, permanent position that involves supporting the application process for car dealerships and Motability Scheme customers across various channels.Key...


  • Bristol, Bristol, United Kingdom Adecco Full time

    Job Summary:Adecco is seeking a highly organized and detail-oriented Operations Coordinator to join their team. As an Operations Coordinator, you will play a critical role in supporting the operations manager in aligning various departments within the organization.Key Responsibilities:Support the operations manager in aligning various departments within the...