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Customer Support Specialist
2 months ago
About Motability Operations
Motability Operations is a leading provider of mobility solutions for individuals with disabilities. Our company is dedicated to delivering exceptional customer service and support to our customers and dealer network.
Job Summary
We are seeking a highly motivated and customer-focused individual to join our Application Experience Team as an Application Experience Advisor. As a key member of our team, you will be responsible for supporting the application process for both car dealerships and Motability Scheme customers.
Key Responsibilities
- Provide exceptional customer service and support to customers and dealerships via phone, email, and live chat
- Assist with the application process, ensuring timely and accurate processing of applications
- Collaborate with internal stakeholders to resolve customer queries and issues
- Develop and maintain strong relationships with dealerships and customers to drive business growth and customer satisfaction
Requirements
To be successful in this role, you will need:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving skills and attention to detail
- Knowledge of the mobility industry and customer service principles
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
