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Customer Support Specialist

1 month ago

Bristol, Bristol, United Kingdom OPW Full time
Job Summary

As a Customer Support Specialist at OPW, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary goal will be to resolve customer issues in a timely and professional manner, ensuring that our clients are satisfied with our services.

Key Responsibilities

Maintain a professional and positive demeanor while interacting with customers.
Utilize your technical skills to troubleshoot and resolve customer issues.
Collaborate with internal teams to ensure seamless support services.
Develop and maintain a thorough understanding of our products and services.

Requirements

6 months or more of directly related customer service experience.
Strong technical skills and ability to learn new technologies quickly.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced environment and prioritize tasks effectively.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the traditional indoor office work environment is usually moderate. There is no very limited exposure to physical risk. This position will require travel including overnight stay(s) as may be necessary to meet customer needs. Normal risks associated with travel and/or set up of Company's system may be expected.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 12Kg and occasionally lift and/or move up to 25Kg. Specific vision abilities required by this job include close vision, colour vision, and ability to adjust focus.

This position is located in Bristol, UK. Work Arrangement: Onsite