Customer Support Operations Coordinator

3 weeks ago

Bristol, Bristol, United Kingdom Motability Operations Full time

About The Role

In this position, you will play a crucial role in assisting a dynamic Customer Support Operations team. Your responsibilities will include evaluating incoming tasks, addressing inquiries, and performing administrative duties. Additionally, you will oversee the distribution of cases within the department, ensuring an equitable and consistent workload across the team.

About You

  • Highly organized
  • Capable of managing your own time and workload with minimal oversight
  • Ability to maintain composure, particularly in high-pressure situations
  • Demonstrates accountability, embraces responsibility, delivers outcomes, and manages expectations
  • Works effectively both independently and collaboratively within a team

Customer-Centric

  • Builds trust and nurtures strong relationships with both internal stakeholders and external partners

Effective Communicator

  • Confident in verbal and written communication

Minimum Criteria:

  • Outstanding verbal and written communication abilities
  • Experience handling high volumes of work in a customer-oriented setting, achieving KPIs and targets
  • Ability to prioritize and manage a variety of tasks efficiently
  • A genuine passion for delivering exceptional customer service
  • Proficient in relationship-building with other departments or business partners
  • Strong attention to detail

About The Company

Motability Operations is a distinctive organization, known for its unique approach. We combine a strong sense of purpose with a commercial mindset to provide the best possible mobility solutions to over 630,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a variety of affordable vehicles, including cars, wheelchair-accessible vehicles, scooters, and powered wheelchairs, with comprehensive insurance, maintenance, and breakdown assistance included.

As the largest car fleet operator in the UK, we purchase around 10% of all new cars sold in the country and collaborate with a network of approximately 5,000 car dealers and all major manufacturers. We take pride in delivering exceptional customer service, reflected in our independently verified customer satisfaction rating of 9.8 out of 10.

Our core values guide our operations:

  • Empowerment
  • Empathy
  • Inclusion
  • Forward-thinking
  • Excellence

As a member of the Motability Operations team, you can expect the following benefits:

  • Competitive compensation package, including an annual discretionary bonus
  • 15% non-contributory pension scheme (9% during the probation period)
  • 28 days of annual leave with options to purchase or sell days
  • 1 day dedicated to volunteering
  • Funded Private Medical Insurance
  • Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
  • Life assurance at 4 times your basic salary, providing peace of mind for your loved ones
  • Funded health screenings for employees over 50
  • Voluntary benefits, including charitable giving, critical illness insurance, dental insurance, health screenings for you and your partner, discounted gym memberships, and season ticket loans
  • Employee Discount Scheme with an app for on-the-go savings
  • Free access to healthcare apps for all employees
  • Generous family leave policies

We are committed to being an inclusive employer, ensuring that all our offices are accessible. With a hybrid working environment, we strive to accommodate part-time and flexible working requests, fostering a culture of trust, empowerment, and flexibility.

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