Operations Team Supervisor

2 months ago


Bristol, Bristol, United Kingdom Motability Operations Full time
About The Role

Motability Operations is seeking a highly skilled and experienced Customer Contact Centre Team Manager to lead and inspire a team of Customer Service Specialists in Bristol. As a key member of our team, you will be responsible for driving results and making things happen by planning, prioritizing, coaching, and developing your team.

Key Responsibilities:
  • Manage individual and team performance against key performance indicators (KPIs) via regular performance reviews, offering continuous support, encouragement, and development.
  • Encourage and promote the team to make their own decisions, motivating them to do their best.
  • Manage absence, performance, and people processes in line with company policy.
  • Support with recruitment for the Contact Centre.
  • Work in partnership with the Floor Management team to ensure the right people are in the right place at the right time to meet all our KPIs.
  • Develop future talent.
  • Support and implement new and ongoing business initiatives.
  • Work as part of a Customer Contact Management Team with regular contact and open and honest communication.
  • Embrace and manage change effectively by being open to new ideas and fresh approaches.
About You

We are looking for a candidate who has a passion for motivating and developing people to do their best. You should value simplicity, be able to respond positively to problems, and take a keen interest in solving them. You should also be able to embrace change and actively seek to improve yourself and processes around you.

Minimum Criteria:
  • Experience of working in a Customer Contact Centre environment.
  • Proven and consistent people management skills.
  • In-depth understanding of Customer Services.
  • Good relationship building skills.
  • Experience of communicating ideas and updates to different groups of people.
About The Company

Motability Operations is a unique organization that combines a strong sense of purpose with a real commercial edge. We provide the best possible worry-free mobility solutions to over 630,000 customers and their families across the UK. Our values are at the heart of everything we do, representing ambition, and we look for our people to live and breathe them every day.

We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. As a Motability Operations team member, you can expect a competitive reward package, including an annual discretionary bonus, 15% non-contributory pension, and a range of other benefits.


  • Team Supervisor

    4 weeks ago


    Bristol, Bristol, United Kingdom Tesco Full time

    Overview of the Position Working Hours Availability: Days: Sun, Mon, Thu Time: 05:30 AM - 11:00 PM Compensation The starting pay for our Team Supervisor role is £14.28 per hour, which can increase to £15.41 for positions within specific regions. Additional compensation may be available based on location and skill set. We guarantee a minimum of 16 hours...

  • Team Supervisor

    2 months ago


    Bristol, Bristol, United Kingdom Tesco Full time

    Overview of the Position Working Hours Availability: Days: Sun, Mon, Thu Time: 05:30 AM - 11:00 PM Compensation The starting pay for our Team Supervisor role is £14.28 per hour, which can increase to £15.41 for positions within specific regions. Additional compensation may be available based on location and skill set. We guarantee a minimum of 16 hours...

  • Operations Supervisor

    2 weeks ago


    Bristol, Bristol, United Kingdom FedEx Full time

    Operations Supervisor RoleFedEx is seeking a highly skilled and motivated Operations Supervisor to join our management team based at Bristol. As an Operations Supervisor, you will be responsible for leading and motivating a team of handlers to ensure the effective performance of the shift in line with Hubs targets and KPIs.Key Responsibilities:Ensure high...

  • Operations Supervisor

    3 weeks ago


    Bristol, Bristol, United Kingdom FedEx Full time

    Operations Supervisor RoleFedEx is seeking a highly skilled and motivated Operations Supervisor to join our management team based at Bristol. As an Operations Supervisor, you will be responsible for leading and motivating a team of handlers to ensure the effective performance of the shift in line with Hubs targets and KPIs.Key Responsibilities:Ensure high...

  • Operations Supervisor

    1 month ago


    Bristol, Bristol, United Kingdom FedEx Full time

    Operations Supervisor Job DescriptionWe are seeking an experienced Operations Supervisor to join our management team at Bristol. As an Operations Supervisor, you will be responsible for leading and motivating a team of handlers to ensure the effective performance of the shift in line with Hubs targets and KPIs.Key Responsibilities:Ensure high levels of...

  • Operations Supervisor

    1 month ago


    Bristol, Bristol, United Kingdom FedEx Full time

    Operations Supervisor Job DescriptionWe are seeking an experienced Operations Supervisor to join our management team at Bristol. As an Operations Supervisor, you will be responsible for leading and motivating a team of handlers to ensure the effective performance of the shift in line with Hubs targets and KPIs.Key Responsibilities:Ensure high levels of...

  • Operations Supervisor

    4 weeks ago


    Bristol, Bristol, United Kingdom Gap Personnel - Bristol Full time

    Fulfilment Operations SupervisorGap Personnel - Bristol is seeking a highly skilled and experienced Fulfilment Operations Supervisor to join their team. As a key member of the operations team, you will be responsible for supervising warehouse staff, managing inventory, and coordinating the fulfillment process.Key Responsibilities:Supervise and manage a team...

  • Operations Supervisor

    3 weeks ago


    Bristol, Bristol, United Kingdom Gap Personnel - Bristol Full time

    Fulfilment Operations SupervisorGap Personnel - Bristol is seeking a highly skilled and experienced Fulfilment Operations Supervisor to join their team. As a key member of the operations team, you will be responsible for supervising warehouse staff, managing inventory, and coordinating the fulfillment process.Key Responsibilities:Supervise and manage a team...

  • Team Supervisor

    2 months ago


    Bristol, Bristol, United Kingdom Tesco Full time

    Overview of the Position Working Hours Availability: Days: Sun, Mon, Thu Time: 05:30 - 23:00 Compensation The starting pay for our Team Supervisor role is £14.28 per hour, which increases to £15.41 for locations within the M25. Additional compensation may be available based on location and expertise. We guarantee a minimum of 16 hours of work per week...

  • Team Supervisor

    4 weeks ago


    Bristol, Bristol, United Kingdom Tesco Full time

    Overview of the Position Working Hours Availability: Days: Sun, Mon, Thu Time: 05:30 - 23:00 Compensation The starting pay for our Team Supervisor role is £14.28 per hour, which increases to £15.41 for locations within the M25. Additional compensation may be available based on location and expertise. We guarantee a minimum of 16 hours of work per week...

  • Operations Supervisor

    2 weeks ago


    Bristol, Bristol, United Kingdom FedEx Full time

    Operations Supervisor OpportunityWe are seeking a highly skilled and motivated Operations Supervisor to join our management team at our Bristol location.As an Operations Supervisor, you will be responsible for leading and motivating a team of handlers to ensure the effective performance of the shift in line with Hubs targets and KPIs.Key...


  • Bristol, Bristol, United Kingdom Bristol Waste Company Full time

    Job Title: Cleaning Team SupervisorBristol Waste Company is seeking a Cleaning Team Supervisor to join our team. As a Cleaning Team Supervisor, you will be responsible for supervising and developing a team of cleaning operatives to ensure the highest cleaning standards are maintained across various locations in Bristol.About the Role:Supervise and develop a...


  • Bristol, Bristol, United Kingdom Klarent Hospitality Full time

    Job Title: Meeting and Events Operations SupervisorWe are seeking a highly skilled and experienced Meeting and Events Operations Supervisor to join our team at Klarent Hospitality. As a Meeting and Events Operations Supervisor, you will be responsible for supervising Meeting and Events operations to deliver an excellent Guest and Member experience.Key...


  • Bristol, Bristol, United Kingdom Klarent Hospitality Full time

    Job Title: Meeting and Events Operations SupervisorWe are seeking a highly skilled and experienced Meeting and Events Operations Supervisor to join our team at Klarent Hospitality. As a Meeting and Events Operations Supervisor, you will be responsible for supervising Meeting and Events operations to deliver an excellent Guest and Member experience.Key...


  • Bristol, Bristol, United Kingdom Doubletree by Hilton Bristol North Full time

    Bar Supervisor Job DescriptionWe are seeking a skilled and experienced Bar Supervisor to join our team at DoubleTree by Hilton Bristol North. As a Bar Supervisor, you will be responsible for supervising the operations of our Bar outlets, ensuring that our guests receive exceptional service and that our team members are trained and motivated to deliver...


  • Bristol, Bristol, United Kingdom Doubletree by Hilton Bristol North Full time

    Bar Supervisor Job DescriptionWe are seeking a skilled and experienced Bar Supervisor to join our team at DoubleTree by Hilton Bristol North. As a Bar Supervisor, you will be responsible for supervising the operations of our Bar outlets, ensuring that our guests receive exceptional service and that our team members are trained and motivated to deliver...


  • Bristol, Bristol, United Kingdom Siamo Recruitment Full time

    Warehouse Operations SupervisorWe are seeking a highly skilled and experienced Warehouse Operations Supervisor to join our team at Siamo Recruitment. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our warehouse facility in Bristol.Key Responsibilities:Manage a team of warehouse staff to ensure...


  • Bristol, Bristol, United Kingdom Siamo Recruitment Full time

    Warehouse Operations SupervisorWe are seeking a highly skilled and experienced Warehouse Operations Supervisor to join our team at Siamo Recruitment. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our warehouse facility in Bristol.Key Responsibilities:Manage a team of warehouse staff to ensure...


  • Bristol, Bristol, United Kingdom Doubletree by Hilton Bristol North Full time

    Bar Supervisor Role at DoubleTree by Hilton Bristol NorthWe are seeking a skilled Bar Supervisor to join our team at DoubleTree by Hilton Bristol North. As a Bar Supervisor, you will be responsible for supervising the operations of our Bar outlets, ensuring that our guests and members receive an exceptional experience.Key Responsibilities:Supervise Bar...


  • Bristol, Bristol, United Kingdom Hilton Hotels Full time

    Job Title: Guest Operations SupervisorAbout the Role:We are seeking a highly skilled Guest Operations Supervisor to join our team at Hilton Hotels. As a key member of our operations team, you will be responsible for ensuring the efficient operation of our Food and Beverage outlets and Front Desk, delivering an exceptional Guest and Member experience.Key...