Operations Team Supervisor

5 days ago

Bristol, Bristol, United Kingdom Motability Operations Full time
About The Role

Motability Operations is seeking a highly skilled and experienced Customer Contact Centre Team Manager to lead and inspire a team of Customer Service Specialists in Bristol. As a key member of our team, you will be responsible for driving results and making things happen by planning, prioritizing, coaching, and developing your team.

Key Responsibilities:
  • Manage individual and team performance against key performance indicators (KPIs) via regular performance reviews, offering continuous support, encouragement, and development.
  • Encourage and promote the team to make their own decisions, motivating them to do their best.
  • Manage absence, performance, and people processes in line with company policy.
  • Support with recruitment for the Contact Centre.
  • Work in partnership with the Floor Management team to ensure the right people are in the right place at the right time to meet all our KPIs.
  • Develop future talent.
  • Support and implement new and ongoing business initiatives.
  • Work as part of a Customer Contact Management Team with regular contact and open and honest communication.
  • Embrace and manage change effectively by being open to new ideas and fresh approaches.
About You

We are looking for a candidate who has a passion for motivating and developing people to do their best. You should value simplicity, be able to respond positively to problems, and take a keen interest in solving them. You should also be able to embrace change and actively seek to improve yourself and processes around you.

Minimum Criteria:
  • Experience of working in a Customer Contact Centre environment.
  • Proven and consistent people management skills.
  • In-depth understanding of Customer Services.
  • Good relationship building skills.
  • Experience of communicating ideas and updates to different groups of people.
About The Company

Motability Operations is a unique organization that combines a strong sense of purpose with a real commercial edge. We provide the best possible worry-free mobility solutions to over 630,000 customers and their families across the UK. Our values are at the heart of everything we do, representing ambition, and we look for our people to live and breathe them every day.

We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. As a Motability Operations team member, you can expect a competitive reward package, including an annual discretionary bonus, 15% non-contributory pension, and a range of other benefits.

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