Management Information Analyst

2 months ago

Bristol, Bristol, United Kingdom Motability Operations Full time

About The Role

Motability Operations is seeking a dedicated Management Information Analyst to enhance our team in a full-time, permanent capacity. We are in search of a skilled MI Analyst who will deliver insightful management information (MI) to assist Vehicle Remarketing (VRM) in optimizing performance against critical metrics.

This position requires a comprehensive understanding of the reporting requirements across various sectors within VRM, enabling the provision of engaging self-service solutions through Oracle Analytics (OAS). The successful candidate will continuously assess performance and proactively identify areas for enhancement.

Key Responsibilities:

  • Collaborate with operational managers within VRM to promote efficiencies and improvements against essential metrics.
  • Deliver self-service solutions that empower business partners with visibility into key performance indicators.
  • Engage closely with business partners to pinpoint opportunities and risks; develop reporting tools that ensure effective controls.
  • Adopt a practical approach to problem-solving while fulfilling business requirements, consistently seeking process improvements and efficiency gains.
  • Regularly verify and monitor the quality of reporting, addressing any data issues to keep our data customers informed and ensure resolution.
  • Support our initiative framework within VRM to present a view of potential and realized benefits from all initiatives and trials within Commercial Operations.
  • Assist senior management in prioritizing initiatives and articulating capacity constraints.
  • Establish a governance framework across VRM to maintain high data quality standards and provide management visibility of potential detriments.
  • Collaborate with team leads, managers, data scientists, delivery managers, scrum masters, and other stakeholders on technical delivery for our clients.
  • Take ownership of identifying and mitigating technical risks.
  • Serve as an effective communication bridge between the business and program/MI stakeholders.

About You

The ideal candidate will have prior experience in an MI Analyst role utilizing Oracle Analytics tools or similar data visualization software. You should be adept at working with diverse stakeholders to understand their unique needs and deliver actionable MI solutions and insights. Comfort with large data sets and a collaborative team approach is essential.

Minimum Criteria:

  • Experience with OAS or similar data visualization software.
  • A broad MI skill set, including proficiency in VBA, Macros, and SQL for driving insights and reporting outcomes.
  • Strong analytical capabilities, both qualitative and quantitative.
  • Experience in providing self-service solutions.
  • Effective communication skills, with the ability to engage confidently with all levels of staff and external partners.
  • Capability to make informed recommendations and decisions.
  • A collaborative team player who actively shares best practices in a technology-driven environment.
  • A self-starter with initiative and enthusiasm.
  • Ability to work independently and manage a diverse workload efficiently and proactively.
  • Customer-focused with a collaborative work ethic.
  • Excellent communication and relationship-building skills.
  • Highly organized, with the ability to prioritize and manage your workload effectively.

About The Company

Motability Operations is a distinctive organization, combining a strong sense of purpose with a commercial edge to deliver optimal worry-free mobility solutions to over 630,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a variety of affordable vehicles, including cars, wheelchair-accessible vehicles, scooters, and powered wheelchairs, with insurance, maintenance, and breakdown assistance included. We are the largest car fleet operator in the UK, purchasing around 10% of all new cars sold in the country, and collaborating with a network of approximately 5,000 car dealers and all major manufacturers. We take pride in delivering exceptional customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are central to our operations, representing ambition and guiding our team members to embody them daily:

  • We find solutions.
  • We drive change.
  • We care.

As a member of the Motability Operations team, you can expect a competitive rewards package, including an annual discretionary bonus, a non-contributory pension scheme, generous annual leave, and various health and wellness benefits.

We pride ourselves on being an inclusive employer, ensuring all our offices provide excellent accessibility. With a hybrid working environment, we strive to accommodate part-time and flexible working requests, fostering a culture of trust, empowerment, and flexibility.

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