Management Information Analyst
2 months ago
About The Role
Motability Operations is seeking a dedicated Management Information Analyst to join our dynamic team. This full-time, permanent position will focus on delivering insightful management information (MI) to enhance the performance of Vehicle Remarketing (VRM) against essential metrics.
The successful candidate will develop a comprehensive understanding of the reporting requirements across various segments within VRM, creating engaging self-service solutions utilizing Oracle Analytics (OAS). The role involves continuous performance monitoring and a proactive approach to identifying improvement opportunities.
Key Responsibilities:
- Assist operational leaders within VRM to enhance efficiencies and performance metrics.
- Deliver self-service reporting solutions that empower stakeholders with visibility into key performance indicators.
- Collaborate closely with business partners to pinpoint opportunities and risks, developing reporting tools that ensure effective oversight.
- Adopt a practical approach to problem-solving while fulfilling business requirements, consistently seeking ways to optimize processes and boost efficiency.
- Regularly assess and monitor reporting quality, addressing any data issues to keep data consumers informed and ensure resolutions.
- Support the initiative framework within VRM, providing insights into potential and realized benefits of all initiatives and trials within Commercial Operations.
- Assist senior management in prioritizing initiatives and clearly communicate capacity constraints.
- Establish a governance framework across VRM to maintain high data quality standards and provide management with visibility of potential detriments.
- Work collaboratively with team leads, managers, data scientists, delivery managers, scrum masters, and other stakeholders on technical delivery for our clients.
- Take ownership of identifying and mitigating technical risks.
- Serve as an effective communication link between the business and program/MI stakeholders.
About You
The ideal candidate will have prior experience in a Management Information Analyst role, utilizing Oracle Analytics tools or similar data visualization software. You should be adept at working with diverse stakeholders to uncover their specific needs and deliver actionable MI solutions and insights. Comfort with large datasets and a collaborative team approach are essential.
Minimum Criteria:
- Experience with OAS or comparable data visualization software.
- A broad MI skill set, including proficiency in VBA, Macros, and SQL for driving insights and reporting outcomes.
- Strong analytical capabilities, both qualitative and quantitative.
- Experience in providing self-service reporting solutions.
- Effective communication skills, with the ability to engage confidently with all levels of staff and external partners.
- Ability to make informed recommendations and decisions.
- A collaborative team player who actively shares best practices in a technology-driven environment.
- A self-starter with initiative and enthusiasm.
- Capacity to work independently and manage a diverse workload efficiently and proactively.
- Customer-focused with a collaborative work ethic.
- Excellent communication and relationship-building skills.
- Highly organized, capable of prioritizing and managing personal workload.
About The Company
Motability Operations is a distinctive organization, combining a strong sense of purpose with a commercial edge to provide optimal mobility solutions to over 630,000 customers and their families across the UK. Our customers exchange their higher rate mobility allowance to lease a variety of affordable vehicles, including cars, wheelchair-accessible vehicles, scooters, and powered wheelchairs, with insurance, maintenance, and breakdown assistance included. We are the largest car fleet operator in the UK, collaborating with a network of around 5,000 car dealers and all major manufacturers. Our commitment to outstanding customer service is reflected in our independently verified customer satisfaction rating of 9.8 out of 10.
Our core values guide our operations, emphasizing ambition and a commitment to excellence:
- We find solutions.
- We drive change.
- We care.
As a member of the Motability Operations team, you can expect a competitive rewards package, including an annual discretionary bonus, a non-contributory pension scheme, generous annual leave, and various health and wellness benefits.
We pride ourselves on being an inclusive employer, ensuring all our offices provide excellent accessibility. Our hybrid working environment supports part-time and flexible working requests, fostering a culture of trust, empowerment, and flexibility.
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