Deal Desk Expert

2 weeks ago

London, Greater London, United Kingdom ALTERYX Full time
About the Role

We're seeking a highly skilled and detail-oriented Deal Desk Specialist to join our team at Alteryx. As a key member of our sales operations team, you will play a critical role in supporting our high-performing sales team and driving business outcomes.

Key Responsibilities
  • Quote-to-Order Cycle Support: Provide expert guidance and support to the sales team on quoting, contracting options, and approval processes.
  • Cross-Functional Collaboration: Establish strong relationships with cross-functional teams, including Sales, Revenue Operations, Finance, Legal, and Order Management, to drive deals to closure.
  • Deal Desk Queue Management: Monitor and manage the Deal Desk queues in Salesforce, providing general assistance and advice on common deal questions and Quote-to-Order process questions, while consistently maintaining departmental SLAs.
  • Quote Cycle Acceleration: Partner with Sales to accelerate the quote cycle through operational efficiencies and ongoing education.
  • Quote Accuracy and Resolution: Ensure accuracy of all quote fields in CPQ to minimize downstream discrepancies and re-work, and collaborate with impacted parties to resolve common Quote to Cash errors.
  • Subject Matter Expertise: Serve as a subject matter expert on Sales Approval, Bookings, and Order Acceptance policies, ensuring accuracy of Bookings metrics and resolving discrepancies as needed.
Requirements
  • Enterprise Software Experience: Familiarity with Enterprise Software/SaaS B2B Industry, with experience in Order Management, Finance Operations, Deal Desk, or Sales Operations preferred.
  • CPQ Tool Experience: Experience with Salesforce CPQ or similar CPQ tool highly preferred.
  • Quantitative Skills: Strong quantitative skills and highly proficient in Microsoft Office suite.
  • Collaboration and Communication: Demonstrated ability to partner with GTM teams and other cross-functional departments, with excellent communication skills and a willingness to receive feedback.
  • Attention to Detail: Highly organized, customer-focused, and strong attention to detail.
  • Adaptability: Ability to multi-task and prioritize at times of high volume, with schedule flexibility during End of Month and End of Quarter.
  • Revenue Recognition and Sales Contracts: Basic understanding of revenue recognition rules, sales contracts, SOX, and ability to recognize risk in deal terms and/or structure.
  • Software Licensing and SaaS Provisioning: Basic understanding of software licensing and SaaS provisioning process.
About Alteryx

At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences.

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