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Senior Deal Desk Operations Manager

2 months ago

London, Greater London, United Kingdom Databricks Full time
About the Role

We are seeking a highly skilled Senior Deal Desk Analyst to join our International Deal Desk team at Databricks. As a key member of our team, you will play a pivotal role in streamlining the deal management and approval processes across global markets.

Key Responsibilities
  • Manage the end-to-end sales cycle, from structuring and approval to signature and handoff to Order Management, ensuring efficiency, accuracy, and compliance.
  • Develop and implement strategies to scale the Deal Desk operation in line with Databricks' growth in customers, products, and contractual complexity.
  • Collaborate with sales management to ensure transparency and timely information flow for strategic decision-making.
  • Conduct meticulous reviews of order forms to ensure completeness, accuracy, and compliance with company policies and legal standards.
  • Engage in the testing and implementation of new Configure, Price, and Quote (CPQ) applications, providing feedback and insights to optimize these tools for operational efficiency.
  • Ensure that all deals adhere to recognized revenue recognition principles and are compliant with the Sarbanes-Oxley Act (SOX) regulations.
  • Collaborate with internal teams, including Legal, Finance, Order Management, and others, to align deals with internal processes, legal requirements, and corporate objectives.
Requirements
  • Strong experience in Deal Desk, Sales Operations, or Contract Operations/Management.
  • In-depth understanding of software and services licensing, terminology, and contractual workflows.
  • Proficiency in SFDC and CPQ tools.
  • Proven ability to adapt to new technologies and processes, ensuring team enablement.
  • Track record of improving processes, SLAs, and contributing to systematic automation.
  • Excellent negotiation, project management, and cross-functional collaboration skills.
  • Strong analytical skills to interpret sales data and market trends.
  • Experience in international deal handling and understanding global market dynamics.
  • Ability to mentor team members and contribute to team development.
  • Bachelor's degree in Business or a related field.
What We Offer
  • Private medical, dental, and cash refunds for health expenses.
  • Life, disability, and critical illness coverage.
  • Group personal pension with company contribution.
  • Equity awards.
  • Paid parental leave.
  • Gym reimbursement.
  • Annual personal development fund.
  • Work headphones reimbursement.
  • Business travel accident insurance.