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Manager, Deal Desk

2 months ago

London, Greater London, United Kingdom Smartsheet Full time

Smartsheet is a tech company with a human story to tell. We're here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We're revolutionaries – so for us changing the way the world works is all in a day's work.

The Deal Manager is responsibleforsupporting the Global Sales teams with facilitation of complex deals through the Quote to Cash sales cycle. This position will work collaboratively at every level across Sales, Professional Services, Legal, Privacy, Finance, Security, Compliance, Product and Revenue Recognition Accounting teams to ensure deals are structured and negotiated to comply with Smartsheet policies and processes.

This position is remote eligible and reports to the Senior Manager, Deal Desk in Bellevue, WA.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we provide a dynamic cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.


You Will:



  • Be the primary point of contact to the sales team in the EMEA region.
  • Manage daily operations and internal controls for the Deal Desk team.
  • Elevate specialized issues to appropriate business partners for approvals to ensure resolution.
  • Act as a trusted advisor to the Global Sales Teams for deal structuring and support other internal stakeholders throughout the sales cycle to expedite deal execution.
  • Provide guidance on complex deal structures in a way that maximizes ACV and customer satisfaction, and manages risk for Smartsheet.
  • Navigate and deal with ambiguity and potential blockers to bring the clarity needed to close the deal.
  • Become a subject matter expert on the Quote to Cash sales cycle to empower and educate the sales team on the latest product bundles and offerings.
  • Adhere to published Service Level Agreements (SLAs)to set service standards that can be relied upon.
  • Keep up to date with new company policies, initiatives, and offerings and share for awareness to Sales and internal stakeholders.
  • Serve as one of the main catalysts for driving efficiencies in Smartsheet's quote-to-order process.
  • Ensure compliance with internal controls and work towards zero processing errors.

You Have:



  • Bachelor's Degree in Business Administration or related business field preferred.
  • Proficiency in overall complex SaaS or Cloud Enterprise deal structures for software licensing, services and renewal deals.
  • Minimum of 8+ years of relevant Deal Desk or Sales Operations experience in a prominent enterprise software company with Direct, Channel, Government, Services, and International Sales is highly desirable.
  • Highly organized with an ability to balance being detail-oriented as well as seeing the big picture.
  • Excellent communication and presentation skills with the ability to be a calming influence while having a commanding presence across teams.
  • Ability to work flexible hours on a rotating schedule for coverage to support the USand the APAC Sales teams.
  • Working knowledge of Salesforce, CPQ, Netsuite, or similar systems CRM and ERP systems.
  • Highly organized, detail-oriented, and with a high level of accuracy with an ability to handle multiple project timelines at once.

Perks & Benefits:

  • Employer-paid Private Medical and Dental, additional cost for family members
  • Equity - Restricted Stock Units (RSUs) for eligible roles
  • Lucrative Employee Stock Purchase Program (15% discount)
  • Monthly contributions toward your pension
  • Monthly stipend to support your work and productivity
  • 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
  • 20 weeks fully paid Maternity Leave
  • 12 weeks fully paid Paternity/Adoption Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to Udemy online courses
  • Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account.
  • Teleworking options from any registered location in the UK (role specific)



Get to Know Us:

At Smartsheet, we've created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us


Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, and Japan. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.



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