Housing Support Specialist

3 weeks ago

London, Greater London, United Kingdom Hestia Housing Support Full time

About Hestia Housing Support

At Hestia, we are committed to making a meaningful impact. Our organization is built on core values that emphasize equity, diversity, and inclusion. We offer a wide array of services, including support for Domestic Abuse, assistance with Modern Slavery, care for Mental Health & Complex Needs, and guidance within the Criminal Justice system. Our goal is to empower individuals to regain their independence and rebuild their lives.

Service Overview

The Modern Slavery Response Team is dedicated to assisting potential survivors identified through the National Referral Mechanism. We provide essential emotional and practical support to thousands of survivors, facilitating their recovery and reintegration. The Service Manager is tasked with leading and mentoring high-performing teams to ensure the delivery of exceptional services while maintaining compliance with contractual and organizational standards.

Role Purpose

The primary aim of this position is to deliver top-notch specialist support and guidance to advocates assisting service users facing homelessness or at risk of losing their homes. The successful candidate will possess extensive knowledge of housing legislation and a proven track record in addressing housing-related challenges. You will provide tailored assistance to advocates by collaborating with local authorities and other stakeholders in the homelessness sector. Acting as a key resource for advocates, you will conduct housing advice clinics and drop-in sessions to help manage complex housing cases and ensure strategic oversight.

Key Responsibilities

As a Housing Support Specialist at Hestia, your role will be pivotal in our Modern Slavery Response Service. Your efforts will significantly impact the lives of our service users, guiding them toward empowerment and self-sufficiency.

Your daily responsibilities will include:

  • Taking a lead role in supporting service users experiencing homelessness and financial hardship, providing specialized assistance to advocates working with at-risk individuals.
  • Identifying and promoting best practices within the service to effectively prevent and address homelessness.
  • Offering guidance to advocates managing complex housing cases.
  • Reviewing housing applications and referrals, providing tailored support and advice on an individual basis.
  • Conducting clinics during business hours to advise on housing issues and homelessness prevention strategies.
  • Sharing your expertise in housing and homelessness legislation, including private rented housing and local authority housing.
  • Staying informed about updates to the Homelessness Code of Guidance.
  • Maintaining knowledge of safehouse guidelines and regulations.
  • Overseeing service users in alternative accommodations due to homelessness.
  • Providing support to advocates on challenging housing cases and sharing best practices.
  • Participating in team meetings and contributing to service policy and strategic planning.
  • Creating and regularly updating resources.
  • Delivering workshops on housing legislation for advocates.
  • Engaging actively in the housing champions group.
  • Leading discussions in team meetings about themes and trends affecting homelessness incidents.

Why Choose Hestia?

Working at Hestia offers more than just a job; it’s a chance to be part of a larger mission. We provide a supportive, inclusive, and solution-oriented work environment where your contributions are valued. As a member of our team, you will have opportunities for personal and professional growth while making a lasting difference in the lives of those we serve.

Candidate Profile

We seek individuals who bring a blend of passion, expertise, and commitment. To thrive in this role, you should possess:

  • Demonstrated knowledge and experience in housing and homelessness legislation, particularly regarding private rented housing and the Homelessness Reduction Act.
  • Experience in advocacy and mediation concerning complex housing issues faced by clients.
  • Knowledge of welfare benefits legislation and health and safety regulations.
  • Understanding of the root causes of homelessness and the ability to devise interventions for service users.
  • A solution-focused approach and proactivity in achieving high-quality client outcomes in a fast-paced environment.
  • Experience in a target-driven setting.
  • Strong negotiation skills and the ability to achieve daily outcomes.
  • Excellent communication skills, with a genuine and empathetic demeanor.
  • Strong work ethic and a focus on customer service.
  • Impeccable organizational skills.
  • The ability to manage complex projects and workloads in alignment with service standards and Hestia values.
  • Proficiency in using computer systems and databases for daily tasks.
  • Strong data recording skills, ensuring accuracy and timeliness.
  • Ability to build relationships with team members and the public.
  • A social conscience and a desire to make a positive impact.
  • Flexibility and adaptability as a team player with a proactive attitude.

Commitment to Equality, Diversity, and Inclusion

Our service users come from diverse backgrounds, and so do we. We are dedicated to creating and maintaining a diverse and inclusive workforce, valuing the skills, abilities, talents, and experiences that different individuals and communities bring to our organization.

Disability Confident Employer

Hestia is proud to be a disability confident employer, committed to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role. We also provide reasonable adjustments during the selection process and throughout employment.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date.

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