Housing Support Specialist

3 weeks ago

London, Greater London, United Kingdom Hestia Housing Support Full time

About Hestia

At Hestia, we are committed to making a positive impact in the community. Our core values drive us to create an equitable, diverse, and inclusive environment. We offer a variety of services, including support for Domestic Abuse, assistance with Modern Slavery, care for Mental Health & Complex Needs, and services within the Criminal Justice system. Our mission is to empower individuals to regain their independence and rebuild their lives.

Service Overview

The Modern Slavery Response Team is dedicated to assisting potential survivors identified through the National Referral Mechanism. We provide comprehensive emotional and practical support to thousands of survivors, working collaboratively with key stakeholders and local partners to enhance outcomes for our service users. The Service Manager oversees high-performing teams to ensure the delivery of exceptional services while maintaining strong compliance with contractual and organizational standards.

Role Purpose

The primary objective of this position is to deliver high-quality specialized support and guidance to advocates assisting service users facing homelessness or at risk of losing their homes. The successful candidate will possess extensive knowledge of housing legislation and a proven track record in addressing housing-related challenges. You will provide tailored support to advocates by liaising with local authorities and other stakeholders in the homelessness sector, acting as a vital resource for guidance and support.

Key Responsibilities

As a Housing Support Specialist at Hestia, your role will be instrumental in our Modern Slavery Response Service. Your efforts will significantly impact the lives of our service users, helping them navigate their journey towards empowerment and independence.

Your daily responsibilities will include:

  • Taking a lead role in providing specialized support to advocates working with service users experiencing homelessness or at risk of homelessness, facilitating access to emergency housing support and interventions.
  • Identifying and promoting best practices within the service to effectively prevent and address homelessness.
  • Assisting advocates with complex housing cases, offering expert advice and support.
  • Reviewing housing-related applications and referrals, providing customized guidance on a case-by-case basis.
  • Conducting housing advice clinics during office hours to assist with homelessness prevention.
  • Sharing your expertise in housing and homelessness legislation, particularly regarding private rented housing and local authority housing.
  • Staying informed about updates to the Homelessness Code of Guidance.
  • Ensuring compliance with safehouse guidelines and regulations.
  • Overseeing service users in alternative accommodations due to homelessness.
  • Supporting advocates in navigating challenging housing cases and sharing effective practices.
  • Participating in team meetings and contributing to service policy and strategic planning.
  • Creating and regularly updating resources for advocates.
  • Facilitating workshops on housing legislation for advocates.
  • Engaging actively in the housing champions group.
  • Leading discussions on themes and trends affecting homelessness during team meetings and away days.

Why Choose Hestia?

Working at Hestia offers more than just a job; it provides an opportunity to contribute to a meaningful cause. We foster a supportive, inclusive, and solution-oriented work environment where your contributions are valued. As part of our team, you will have the opportunity for personal and professional growth while making a lasting difference in the lives of those we serve.

Candidate Profile

We seek individuals who bring a blend of passion, expertise, and commitment. To thrive in this role, you should possess:

  • Demonstrated knowledge and experience with housing and homelessness legislation, particularly the Homelessness Reduction Act and tenants' rights.
  • Experience in advocacy and mediation concerning complex housing issues.
  • Understanding of welfare benefits legislation and its implications.
  • Insight into the causes of homelessness and the ability to develop interventions.
  • A solution-focused approach with a proactive mindset in achieving high-quality outcomes.
  • Experience in a target-driven environment.
  • Strong negotiation skills and the ability to achieve daily objectives.
  • Excellent communication skills and a genuine, empathetic demeanor.
  • Strong work ethic with a focus on customer service.
  • Impeccable organizational abilities.
  • Capability to manage complex projects and prioritize effectively.
  • Proficiency in using computer systems and databases.
  • Strong data recording and reporting skills.
  • Ability to build positive relationships with colleagues and the public.
  • A commitment to social responsibility and making a difference.
  • Flexibility and adaptability as a team player.

Our Commitment to Diversity and Inclusion

At Hestia, we embrace diversity and inclusion, recognizing that our service users come from various backgrounds. We are dedicated to creating a workforce that reflects this diversity, valuing the skills and experiences that different individuals bring to our organization.

Disability Confident Employer

Hestia is proud to be a disability confident employer, committed to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for applicants with disabilities who meet the minimum criteria for the role. Reasonable adjustments are provided throughout the selection process and during employment.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date.

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