Housing Support Specialist

3 weeks ago

London, Greater London, United Kingdom Hestia Housing Support Full time

About Hestia

At Hestia, we are committed to making a meaningful impact in the lives of individuals facing challenges. Our core values guide us in creating an equitable, diverse, and inclusive workplace. We offer a variety of services, including support for Domestic Abuse, assistance with Modern Slavery, Mental Health care, and Criminal Justice services. Our goal is to empower individuals to regain their independence and rebuild their lives.

Service Overview

The Modern Slavery Response Team at Hestia collaborates with potential survivors identified through the National Referral Mechanism. We provide essential emotional and practical support to thousands of survivors, ensuring they have access to the necessary services for recovery and reintegration. The Service Manager oversees high-performing teams to deliver exceptional services while maintaining compliance with contractual and organizational standards.

Role Purpose

The primary aim of the Homelessness Prevention Specialist is to deliver high-quality, specialized support and guidance to advocates assisting service users who are homeless or at risk of homelessness. The ideal candidate will possess extensive knowledge of housing legislation and a proven track record in addressing housing-related challenges. You will provide tailored support to advocates, liaising with local authorities and other stakeholders in the homelessness sector.

Key Responsibilities

As a Homelessness Prevention Specialist, your role will be vital in our Modern Slavery Response Service. Your efforts will directly impact the lives of service users, guiding them towards empowerment and self-sufficiency. Daily responsibilities may include:

  • Leading specialized support initiatives for service users facing homelessness and destitution.
  • Identifying and promoting best practices within the service to prevent and resolve homelessness.
  • Assisting advocates with complex housing cases.
  • Reviewing housing applications and providing tailored advice on a case-by-case basis.
  • Conducting housing advice clinics during office hours.
  • Sharing expertise on housing and homelessness legislation, including private rented housing and local authority housing.
  • Staying informed about updates to the Homelessness code of guidance.
  • Ensuring compliance with safehouse guidelines and regulations.
  • Overseeing service users in alternative accommodations due to homelessness.
  • Supporting advocates in managing challenging housing cases and sharing effective practices.
  • Participating in team meetings and contributing to service policy and strategic planning.
  • Creating and regularly updating resources related to housing support.
  • Facilitating workshops on housing legislation for advocates.
  • Engaging actively in the housing champions group.
  • Leading discussions on homelessness trends and themes during team meetings.

Why Choose Hestia?

Working at Hestia is more than just a job; it’s an opportunity to be part of a larger mission. We foster a supportive and inclusive work environment where your contributions are valued. As part of our team, you will have the chance to grow both personally and professionally while making a significant difference in the lives of those we serve.

Candidate Profile

We seek individuals who bring passion, expertise, and commitment to the role. To thrive as a Homelessness Prevention Specialist, you should possess:

  • Knowledge and experience in housing and homelessness legislation, including the Homelessness Reduction Act.
  • Experience in advocacy and mediation concerning complex housing issues.
  • Understanding of welfare benefits legislation and health and safety regulations.
  • Insight into the causes of homelessness and the ability to create effective interventions.
  • A solution-focused approach with a proactive mindset in achieving high-quality outcomes.
  • Experience in a target-driven environment.
  • Strong negotiation skills and the ability to achieve daily objectives.
  • Excellent communication skills, demonstrating empathy and genuine concern for others.
  • Strong work ethic with a focus on customer service.
  • Impeccable organizational skills and the ability to manage complex projects effectively.
  • Proficiency in using computer systems and databases for daily tasks.
  • Ability to document data, case notes, and outcomes accurately and promptly.
  • Strong relationship-building skills with colleagues and the public.
  • A commitment to social responsibility and making a positive impact.
  • Flexibility and adaptability as a team player with a positive attitude.

Commitment to Equality, Diversity, and Inclusion

At Hestia, we celebrate diversity and are dedicated to creating an inclusive workforce. We value the unique skills, abilities, and experiences that individuals from various backgrounds bring to our organization.

Disability Confident Employer

Hestia is proud to be a disability confident employer, committed to the career development of individuals with disabilities. We offer a guaranteed interview scheme for applicants with disabilities who meet the minimum criteria for the role.

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