Housing Support Specialist

3 weeks ago

London, Greater London, United Kingdom Hestia Housing Support Full time

About Hestia Housing Support

At Hestia, we are committed to making a meaningful impact. Our core values guide us in creating an equitable, diverse, and inclusive workplace. We offer a variety of services, including support for Domestic Abuse, assistance with Modern Slavery, care for Mental Health & Complex Needs, and services within the Criminal Justice system. Our mission is to empower individuals to regain their independence and rebuild their lives.

Service Overview

The Modern Slavery Response Team plays a vital role in assisting potential survivors identified through the National Referral Mechanism. We provide comprehensive emotional and practical support to thousands of survivors, working collaboratively with key stakeholders and local partners to enhance outcomes for our service users. The Service Manager oversees high-performing teams to ensure the delivery of exceptional services while maintaining strong compliance with contractual and organizational standards.

Role Purpose

The primary objective of this position is to deliver high-quality specialized support and guidance to advocates assisting individuals who are homeless or at risk of homelessness. The ideal candidate will possess extensive knowledge of housing legislation and a proven track record in addressing housing-related challenges. You will provide tailored support to advocates by coordinating with local authorities and other stakeholders in the homelessness sector. Additionally, you will serve as a key contact for advocates, conducting housing advice clinics and drop-in sessions to help manage complex housing cases and provide strategic oversight.

Daily Responsibilities

As a Housing Support Specialist at Hestia, your contributions will significantly impact the lives of our service users, guiding them towards empowerment and independence. Your daily tasks may include:

  • Leading specialized initiatives to assist service users facing homelessness and destitution, providing expert support to advocates in accessing emergency housing resources.
  • Identifying and promoting best practices within the service to effectively prevent and resolve homelessness for our clients.
  • Offering guidance to advocates on complex housing cases.
  • Reviewing housing applications and referrals, providing customized support and advice on a case-by-case basis.
  • Conducting clinics during office hours to advise on housing issues and homelessness prevention strategies.
  • Sharing your expertise in housing and homelessness legislation, particularly concerning private rented housing and local authority policies.
  • Staying informed about updates to the Homelessness Code of Guidance.
  • Ensuring compliance with safehouse guidelines and regulations.
  • Overseeing service users in alternative accommodations due to homelessness.
  • Collaborating with advocates on challenging housing cases and disseminating best practices.
  • Participating in team meetings and contributing to service policy and strategic planning.
  • Creating and regularly updating resources related to housing support.
  • Facilitating workshops on housing legislation for advocates.
  • Engaging actively in the housing champions group.
  • Leading discussions during team meetings about trends affecting homelessness incidents.

Why Choose Hestia?

Being part of Hestia is more than just a job; it’s an opportunity to contribute to a larger mission. We provide a supportive, inclusive, and solution-oriented work environment where your efforts are recognized and valued. As a member of our team, you will have the opportunity for personal and professional growth while making a lasting difference in the lives of those we serve.

Qualifications and Skills

We seek candidates who bring a blend of passion, expertise, and commitment. To thrive in this role, you should possess:

  • Demonstrated knowledge and experience in housing and homelessness legislation, particularly regarding private rented housing and the Homelessness Reduction Act.
  • Experience in advocacy and mediation related to complex housing issues.
  • Familiarity with welfare benefits legislation and health and safety regulations.
  • Understanding of the root causes of homelessness and the ability to develop interventions with service users.
  • A solution-focused approach with a proactive mindset in achieving high-quality client outcomes.
  • Experience in a target-driven environment.
  • Strong negotiation skills and the ability to achieve daily objectives.
  • Excellent communication skills and a genuine, empathetic demeanor.
  • Strong work ethic with a focus on customer service.
  • Impeccable organizational abilities.
  • Capability to manage complex projects and workloads in alignment with service standards and Hestia values.
  • Proficiency in using computer systems and databases in daily operations.
  • Strong data recording skills, ensuring accurate and timely documentation of case notes and outcomes.
  • Ability to build effective relationships with team members and the public.
  • A commitment to social responsibility and making a positive impact.
  • Flexibility and adaptability as a team player with a positive attitude.

Commitment to Equality, Diversity, and Inclusion

At Hestia, we embrace diversity and inclusivity. Our service users come from various backgrounds, and so do we. We are dedicated to fostering a diverse workforce that values the skills, abilities, talents, and experiences that different individuals and communities bring to our organization.

Disability Confident Employer

Hestia is proud to be a disability confident employer, committed to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role. We also provide reasonable adjustments during the selection process and throughout your employment with us.

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