Healthcare Administration Support Coordinator
3 weeks ago
Position Overview
The NHS Hertfordshire and West Essex Integrated Care Board is seeking a dedicated and adaptable individual to enhance the administrative operations within the Continuing Healthcare (CHC) department. This role is integral to the administration team, ensuring the delivery of a seamless and effective administrative service.
Key Responsibilities
The successful candidate will provide essential administrative assistance to the NHS Continuing Healthcare team, facilitating their efforts to maintain a high standard of patient-centered care. Responsibilities include:
- Delivering proficient clerical support while consistently upholding a client-oriented approach that fosters positive customer relations.
- Managing the central email communications to ensure timely and appropriate responses, including redirecting inquiries as necessary.
- Handling incoming telephone inquiries with professionalism, addressing questions from both the public and healthcare professionals.
- Acting as the initial point of contact for the CHC team, demonstrating tact and professionalism in all communications.
- Providing non-clinical guidance to the public regarding the CHC services and procedures.
About the Organization
The NHS Hertfordshire and West Essex Integrated Care Board is a prominent healthcare organization committed to designing, planning, and commissioning health services for a diverse population. The board collaborates closely with partner organizations to monitor the quality and effectiveness of health services.
Qualifications and Experience
Essential Criteria
- Possession of an NVQ Level 3 qualification in a relevant field or equivalent experience.
- Proven experience in an administrative role, particularly with computerized data management systems.
- Proficiency in Microsoft Office applications, including Word and Excel.
- Ability to work independently, effectively managing and prioritizing workload to meet deadlines.
- Strong communication skills, both written and verbal, along with excellent data entry and telephone etiquette.
- Capability to collaborate effectively within a team environment.
For further details regarding this role, please refer to the attached job description and person specification.
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