Regional Executive Manager

3 weeks ago

London, Greater London, United Kingdom McLarens Global Full time

Company Overview

Founded in 1932, McLarens is a premier independent global insurance services provider with a presence in 45 countries. Specializing in complex, commercial, and specialty markets, McLarens offers a range of services including loss adjusting, claims management, and risk assessment.

Opportunity Overview

An exciting opportunity has arisen for an Executive Manager to oversee our Private Clients division in the Southern region.

Key Responsibilities
  • Financial Oversight: Manage regional financial performance against the established budget, including:
    • Resource management within the designated headcount
    • Revenue and time tracking
    • Management of aged work in progress
    • Collaboration with credit control for debt recovery
    • Identification of recruitment needs to support regional growth
  • Performance Management: Ensure consistent regional performance by meeting established performance metrics such as:
    • Client service level agreements
    • Exception reporting
    • External audit compliance
    • Internal quality assurance
    • Client feedback initiatives
    • Complaint resolution
  • Caseload Management: Oversee personal caseload while supporting team cases as needed, including:
    • Complaint resolution assistance
    • Mentoring team members
    • Providing support during absences
  • Process Improvement: Continuously evaluate processes and systems to enhance:
    • Operational efficiency
    • Innovative solutions
    • Accurate management information
    • A dynamic work environment
    • Leading onboarding practices
  • Staff Development: Foster an environment conducive to professional growth through:
    • Timely performance appraisals
    • Encouragement of professional qualifications
    • Identification and facilitation of training needs
    • Organizing mentoring opportunities
    • Succession planning for skill development
  • Collaboration with Specialists: Work closely with Product Heads to:
    • Identify future specialist capabilities
    • Ensure compliance with product requirements
    • Encourage technical development
  • Growth Strategy: Identify and pursue regional growth opportunities by:
    • Collaborating with leadership on strategic initiatives
    • Working with the regional team to capitalize on opportunities
    • Promoting a client-focused environment
    • Providing resources for account management of clients
Candidate Profile

The ideal candidate will possess experience in the private clients loss adjusting sector, with a strong background in team management, coaching, and mentoring. Exceptional stakeholder management skills are essential, along with the ability to build strong relationships. Candidates should demonstrate excellent negotiation, decision-making, and problem-solving abilities, and be highly self-motivated. A commitment to delivering high-quality outputs in a timely manner is crucial.

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