Regional Executive Support Specialist

3 weeks ago

London, Greater London, United Kingdom Freshworks Full time

Company Overview

Freshworks is dedicated to simplifying the process for businesses to enhance their customer and employee experiences. By adopting an innovative approach to software development and delivery, we ensure our solutions are accessible, quick to deploy, and user-friendly. With our headquarters in San Mateo, California, we have a diverse team operating from 13 locations worldwide, serving over 65,000 clients ranging from startups to publicly traded companies. Our software-as-a-service offerings are designed to improve customer relationship management (CRM) and employee service management (ITSM).

Our cloud-based suite includes Freshdesk (comprehensive customer support), Freshsales (sales management), Freshmarketer (marketing solutions), Freshservice (IT service management), and Freshchat (AI-driven communication), all supported by Neo, our platform for shared services.

Freshworks has been recognized in major media outlets such as CNBC, Forbes, Fortune, and Bloomberg, and has consistently been named a BuiltIn Best Place to Work in San Francisco and Denver for the past three years. Our products have received accolades including TrustRadius Top Rated Software and G2 Best of Awards for Best Feature Set, Best Value, and Best Relationship.

Position Overview

Regional Executive Assistant - Europe

Location: London, Farringdon

Hybrid, Full Time - This role requires presence in the office three days a week.

The Regional Executive Assistant plays a vital role within the Regional Leadership organization, providing support to the Senior Vice President (SVP) of Europe and the European Leadership team across various locations. This position encompasses responsibilities as both an Executive Assistant and a Program Manager for key initiatives, contributing to business operations and skill development.

  • Directly reporting to the SVP Europe, collaborating closely with the Head of Operations, Head of HR, and other leadership members in the region.
  • Organizing meetings for the region in coordination with other executive assistants across different regions.
  • Communicating updates and agenda items to the regional leadership team, assisting with ad hoc projects as necessary.
  • Preparing agendas for quarterly, monthly, and weekly leadership meetings, and documenting minutes; ensuring action items are tracked and executed.
  • Coordinating presentation materials for regular regional meetings.
  • Managing the budget and processing expenses related to regional engagement activities.
  • Liaising with Finance, Payroll, and Strategic Sourcing partners, as well as travel agencies.
  • Facilitating regional engagement events, including the annual Sales Kick-off and Quarterly Award Dinners, while collaborating with cross-functional leaders for both virtual and on-site events.
  • Arranging travel and managing expenses for the SVP Europe.

Qualifications

  • A minimum of 5 years of experience as an Executive Assistant supporting regional teams.
  • Proven experience in a global company operating across various regions and time zones.
  • Background in coordinating engagement activities and managing budgets.
  • Proficient in business applications, including G Suite, Excel, PowerPoint, and Slack.
  • Ability to maintain confidentiality and handle sensitive information.
  • Exceptional organizational skills with meticulous attention to detail, capable of prioritizing multiple tasks seamlessly.
  • Strong written and verbal communication skills.
  • A positive, proactive attitude with a willingness to take on additional responsibilities.

Additional Information

Benefits include:

  • Company-funded Private Medical Insurance (PMI)
  • Company-funded Medical Cash Plan
  • Company-funded Life Assurance, Income Protection & Critical Illness insurances
  • Qualifying workplace pension scheme with company contribution of up to 6%
  • Cycle-to-work scheme
  • Enhanced Maternity Leave
  • Annual Paid-Time-Off (PTO)
  • Free yoga classes twice a week
  • Company Funded Employee Assistance Program (EAP) for employees and their families
  • Long Service Awards
  • Discounted Tax Support Services

At Freshworks, we are committed to fostering a global workplace that empowers individuals to discover their true potential, purpose, and passion, regardless of their background, gender, race, sexual orientation, religion, or ethnicity. We believe that diversity enhances our work environment and drives the success of our employees, communities, and the business.

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