Regional Executive Manager

3 weeks ago

London, Greater London, United Kingdom McLarens Global Full time

Company Overview

Founded in 1932, McLarens is a prominent independent global provider of insurance services, with strategically located offices and operations in 45 countries worldwide. Specializing in complex, commercial, and specialty markets, McLarens offers a comprehensive range of services including loss adjusting, claims management, risk assessment, and pre-risk surveying. Our extensive global presence allows us to deliver consistent and streamlined services to clients while providing local expertise and responsive support.

Opportunity Overview

We are currently seeking an experienced Executive Manager to oversee our Private Clients division in the South region.

Key Responsibilities:

  • Financial Management: Ensure financial performance aligns with the established regional budget, including:
    • Efficient management of regional resources within the designated headcount
    • Meeting revenue and time logging targets
    • Managing aged work in progress (WIP)
    • Assisting in debt recovery efforts
    • Identifying recruitment needs to support profitable regional growth
  • Performance Delivery: Achieve excellent and consistent regional performance against established metrics, such as:
    • Client service level agreements (SLAs)
    • Exception reporting
    • External audits
    • Internal quality assurance measures
    • Client feedback initiatives
    • Complaint management
  • Caseload Management: Oversee personal caseload and support team cases as needed, including:
    • Assisting with complaint resolution
    • Providing mentorship
    • Offering support during team absences
  • Process Improvement: Continuously evaluate processes and systems to enhance:
    • Operational efficiency
    • Innovative solutions
    • Accurate management information on all cases
    • A dynamic and engaging work environment
    • A leading onboarding experience
  • Staff Development: Foster an environment conducive to staff growth through:
    • Timely performance appraisals
    • Encouragement of professional qualifications
    • Facilitation of training needs
    • Provision of effective mentoring
    • Succession planning for skill development
  • Collaboration with Specialist Practices: Work closely with Product Heads to ensure:
    • Identification of future specialist capabilities
    • Delivery on product requirements
    • Encouragement of technical development
  • Regional Growth Initiatives: Identify and capitalize on growth opportunities by:
    • Collaborating with the Head of Private Clients on strategic initiatives
    • Working with regional teams to recognize and implement opportunities
    • Promoting a client-focused environment
    • Providing resources for effective account management
Candidate Profile

The ideal candidate will possess substantial experience in the private clients loss adjusting sector, coupled with significant team management expertise, including coaching and mentoring. Strong stakeholder management skills are essential, along with the ability to build robust working relationships. Successful candidates will demonstrate excellent negotiation, decision-making, and problem-solving abilities, and will be highly self-motivated. A commitment to delivering high-quality outputs on time, with a focus on effective communication and organization, is crucial.

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