Client Support Specialist

3 weeks ago

Dartford, Kent, United Kingdom Frasers Group Full time
Client Support Specialist - Dartford

Company Overview

At Frasers Group, we are transforming the retail landscape. Through innovative digital solutions and exceptional in-store experiences, we provide our customers with access to the finest sports, premium, and luxury brands worldwide. As an industry leader, we are enhancing the retail journey for our customers through our portfolio of renowned brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Why Choose Us?

Our Vision - We are creating the most admired and compelling brand ecosystem in the world.

Our Mission - We are enriching the lives of many by providing access to the best brands and experiences available.

At Frasers Group, we embrace challenges and encourage our team to think beyond boundaries. Our employees are proactive individuals who are eager to step outside their comfort zones to shape the future of retail. The opportunities for career advancement are significant, and the experience is unparalleled. To thrive in this environment, you must embody our core principles:

  • Innovate Fearlessly - Act swiftly, think boldly, and collaborate with your team.
  • Take Ownership - Be accountable for your responsibilities and results.
  • Stay Relevant - Remain pertinent to our people, partners, and the environment.

Are you prepared to join the Fearless?


Role Overview

Sports Directory is a proud member of Frasers Group, dedicated to merging sports with education. We believe that education extends beyond textbooks and classrooms; it involves character development, teamwork, and fostering both physical and mental well-being.

Our goal is to empower educators and students to reach their full potential by promoting an environment where physical education is valued equally with academic success. Established in 1993, Sports Directory is the leading provider of sports education equipment and specializes in educational resources.

As a Client Support Specialist at Sports Directory UK, you will be essential in delivering exceptional service and assistance to our customers. Your responsibilities will include managing incoming inquiries, processing orders, and promoting products to enhance the customer experience. Your ability to cultivate relationships, resolve issues, and drive sales will be vital to your success in this position.

You will collaborate closely with team members to monitor customer inquiries daily and respond to them via phone, web, or email, maintaining a comprehensive understanding of our product offerings to provide recommendations and promote additional sales when appropriate. Once an order is received, you will accurately enter it into the system, follow up as necessary, and address any complaints or returns.

This is a full-time position based on-site, Monday to Friday.


Qualifications

The ideal candidate will possess:

  • Strong communication skills with a commitment to delivering outstanding customer service.
  • Experience in a B2B customer support setting.
  • Excellent organizational skills and attention to detail.
  • Previous experience in a similar role is preferred, but all applications will be considered. Familiarity with SAGE is a plus.


Additional Information

In addition to your benefits package, we offer a variety of perks for our team members:

Recognition and Opportunities

Frasers Champion - Our employees are the heart of our business, and we ensure that individuals are recognized each month for their dedication. The Frasers Champion program allows peers to nominate colleagues, with eight winners receiving double their pay for a month when they exemplify our values.

Fearless - By 2025, we aim for our share price to reach a significant milestone. If achieved for 30 consecutive trading days, all employees will receive a bonus. The top 1000 performers will be awarded substantial bonuses, ranging from 50,000 to 1 million, as nominated by senior leaders for outstanding performance and alignment with our core values.

*Subject to terms and conditions.

Frasers Festival - A unique event celebrating our Head Office and Retail Staff across the UK and Europe, featuring a brand village, guest speakers from major brands, evening entertainment, and the ultimate Frasers Fearless Fitness Challenge.

CEO Sessions - Quarterly, we offer 20 employees the chance to attend sessions with our CEO and leadership team, providing opportunities to connect, network, and discuss various topics related to our business.

Retail Reconnect - To build the most admired brand ecosystem, all employees must understand our business, products, and customers. Each financial year, Head Office employees will spend two days in our stores or warehouses to gain insights into how their work impacts frontline teams and bring back ideas for improvement.

Employee Well-being

Frasers Fit - Our Everlast Gyms Team is dedicated to making our workforce the fittest on the planet. We offer free gym classes and discounted memberships. Frasers Fit is our well-being program that supports colleagues' physical, financial, and mental health. The app is available to all employees and includes free training, nutrition, and lifestyle advice.

Retail Trust - Recognizing the importance of mental wellness, all employees have free access to support from the Retail Trust charity, including a 24-hour helpline, wellness hub, counseling, and financial/legal assistance.

What's Next?

Our Recruitment Team will review applications, and all candidates will receive feedback, regardless of the outcome. Shortlisted applicants may be asked to confirm key details before scheduling a first-stage interview focused on behavioral alignment with our culture and values. Successful candidates can expect two additional interview stages with the Hiring Manager and team, which will be more technically oriented and may include a presentation or task to demonstrate their skills.

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