Client Relations Specialist

4 weeks ago

Dartford, Kent, United Kingdom Frasers Group Full time
Client Relations Specialist - Dartford

Company Overview

At Frasers Group, we are transforming the retail landscape. Through innovative digital solutions and unique shopping experiences, we provide our customers with access to the finest sports, premium, and luxury brands worldwide. As an industry leader, we are enhancing the retail journey for our customers through our portfolio of renowned brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Why Choose Us?

Our Vision - We are committed to creating the most admired and engaging brand ecosystem globally.

Our Mission - We aim to enrich the lives of many by offering access to the world’s finest brands and experiences.

At Frasers Group, we embrace challenges and encourage our team to think beyond conventional boundaries to redefine the future of retail. The opportunity for career advancement is significant, and the experience is unparalleled. To maximize this potential, you should embody our core principles:

  • Innovate Without Limits - Think swiftly, boldly, and collaborate with your team.
  • Take Ownership - Be accountable for your responsibilities and results.
  • Stay Relevant - Be pertinent to our customers, partners, and the environment.

Are you prepared to join our innovative team?


Job Responsibilities

Sports Directory is honored to be part of Frasers Group, dedicated to merging sports with education. We understand that education transcends textbooks and classrooms; it involves fostering character, promoting teamwork, and supporting both physical and mental well-being.

Our goal is to empower educators and students to reach their full potential by helping teachers create an environment where physical education is valued equally with academic success. Established in 1993, Sports Directory is the leading provider of sports education equipment and specializes in educational resources.

As a Client Relations Specialist at Sports Directory UK, you will be pivotal in delivering exceptional service and support to our clients. Your responsibilities will include managing incoming inquiries, processing orders, and promoting products to enhance the customer experience. Your ability to cultivate relationships, resolve issues, and drive sales will be essential for your success in this position.

You will collaborate closely with team members to oversee the sales inbox daily and respond to client inquiries via phone, web, or email, maintaining a comprehensive understanding of our product offerings to provide recommendations and promote additional sales where appropriate. Upon receiving an order, you will accurately enter it into the system, follow up as necessary, and address any complaints or returns.

This is a full-time position based onsite, Monday to Friday.


Qualifications

The ideal candidate will possess:

  • Excellent communication skills with a commitment to providing outstanding customer service.
  • Experience in a B2B customer service setting.
  • Strong organizational skills and attention to detail.
  • Previous experience in a similar role is advantageous, and familiarity with SAGE is a plus.


Additional Information

Alongside your benefits package, we offer a variety of perks for our team members:

Recognition and Opportunities

Frasers Champion - Our employees are central to our business, and we ensure individuals are recognized monthly for their contributions. The Frasers Champion program allows peers to nominate colleagues, with eight winners receiving double their pay for a month for demonstrating innovation, ownership, or relevance.

Fearless - By a set target, if our share price reaches a specified level for a consecutive period, all employees will receive a bonus. The top performers in the company will be eligible for substantial bonuses, nominated by senior leaders for exemplifying our core values and delivering exceptional results.

Frasers Festival - An extraordinary event celebrating our Head Office and Retail Staff across the UK and Europe, featuring a brand village, guest speakers from leading brands, evening entertainment, and engaging challenges.

CEO Sessions - Quarterly, we offer select employees the chance to attend sessions led by our CEO and leadership team, providing opportunities to connect, network, and discuss key topics related to our business.

Retail Reconnect - To build a compelling brand ecosystem, all employees must understand our business, products, and customers. Each financial year, Head Office employees will gain insights by spending time in our stores or warehouses, learning how their work impacts frontline teams and bringing back ideas for improvement.

Employee Wellbeing

Frasers Fit - Our Everlast Gyms Team is dedicated to promoting the health and fitness of our workforce. We offer free gym classes and discounted memberships, along with a wellbeing program that supports colleagues' physical, financial, and mental health. The app is available to all employees, providing free training, nutrition, and lifestyle advice.

Retail Trust - Recognizing the importance of mental wellness, all employees have free access to support from the Retail Trust charity, including a 24-hour wellbeing helpline, wellness hub, counseling, and financial/legal assistance.

Next Steps

Our Recruitment Team will review applications, and all candidates will receive feedback, regardless of the outcome. Shortlisted applicants may be asked to confirm key details before scheduling a first-stage interview focused on behavioral alignment with our Culture and Values. Successful candidates can expect two additional interview stages with the Hiring Manager and team, focusing on technical skills and potentially including a presentation or task to demonstrate their capabilities.

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