Client Support Specialist

3 weeks ago

Dartford, Kent, United Kingdom Frasers Group Full time
Job Overview

Frasers Group is dedicated to merging the realms of Sports and Education. We believe that education transcends traditional learning environments, focusing on character development, teamwork, and the overall well-being of individuals.

Our objective is to empower educators and learners to reach their utmost potential, fostering an atmosphere where physical education is esteemed alongside academic success. Established in 1993, we are the leading provider of sports educational resources and possess expertise in the educational sector.

As a Client Support Specialist at Frasers Group, you will be instrumental in delivering exceptional service and assistance to our clientele. Your responsibilities will include managing incoming inquiries, processing transactions, and promoting additional products to enhance the customer journey. Your skills in relationship building, problem-solving, and sales will be vital for thriving in this position.

You will collaborate closely with fellow team members to oversee the sales communication channels daily, addressing customer queries through various platforms, while maintaining a comprehensive understanding of our product offerings to provide informed recommendations and promote additional sales when suitable. Upon receiving an order, you will ensure accurate entry into our systems, follow up as necessary, and address any issues related to complaints or returns.

This is a full-time position based on-site, operating Monday to Friday.

Qualifications

The ideal candidate will possess:

  • Excellent communication skills with a commitment to providing outstanding customer service.
  • A keen eye for detail and organizational skills to guarantee accuracy in all information.

While prior experience in a similar capacity is advantageous, all applications will be considered. Familiarity with SAGE software is a plus.

Additional Benefits

In addition to a competitive benefits package, we offer a variety of perks for our team members:

Recognition and Growth Opportunities

Frasers Champion - We value our employees and ensure recognition for their efforts every month. This peer-nominated initiative rewards eight winners with double their salary for a month based on their exceptional contributions.

Fearless 1000 - Our goal is to achieve a specific share price milestone. If accomplished, all employees will receive a bonus, with the top performers receiving substantial rewards, nominated by senior leadership for their exemplary performance.

Frasers Festival - A unique event celebrating our staff across the UK and Europe, featuring a brand village, guest speakers, entertainment, and engaging activities.

CEO Sessions - Quarterly, select employees will have the opportunity to engage with our CEO and leadership team, fostering connections and discussions on various topics.

Retail Reconnect - To enhance understanding of our business, employees will spend time in our stores or warehouses, gaining insights to improve operations.

Employee Well-being

Frasers Fit - Our wellness initiative promotes physical fitness through free gym classes and discounted memberships, alongside a comprehensive app offering training and lifestyle advice.

Retail Trust - We prioritize mental health, providing employees with access to support services, including a 24-hour helpline and counseling.

Next Steps

Our recruitment team will review applications, and all candidates will receive feedback. Shortlisted individuals may be contacted for initial interviews focused on cultural alignment, followed by further technical interviews to assess skills in action.

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