Client Support Specialist

3 weeks ago


Dartford, Kent, United Kingdom Frasers Group Full time

Company Overview

At Frasers Group, we are redefining the retail landscape. Through innovative digital solutions and exceptional in-store experiences, we are committed to providing our customers with access to the finest sports, premium, and luxury brands worldwide. As a frontrunner in the sector, we are enhancing the retail journey for our customers through our diverse portfolio of renowned brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Why consider a career with us?

Our Vision - We aspire to create the most admired and engaging brand ecosystem in the industry.

Our Mission – We aim to enrich the lives of many by providing access to the world's leading brands and experiences.

At Frasers Group, we embrace a culture of innovation and action. Our team members are forward-thinking individuals who are eager to step outside their comfort zones to transform the future of retail, welcoming challenges along the way. The opportunity for career advancement is significant, and the experience is unparalleled. To maximize this potential, you should embody our core principles:

Think Beyond Boundaries - Act swiftly, think boldly, and collaborate with your team. Take Ownership - Be accountable for your responsibilities and the outcomes. Stay Relevant - Be pertinent to our people, partners, and the environment.

Are you prepared to join the Fearless?

Role Overview

Sports Directory is honored to be part of Frasers Group, and we are dedicated to merging Sports with Education. We understand that education transcends textbooks and classrooms – it involves character development, fostering teamwork, and promoting both physical and mental well-being.

Our goal is to assist educators and students in reaching their full potential by helping teachers create an environment where physical education is valued equally with academic success. As a leading supplier of sports education equipment, we specialize in educational support.

As a Client Support Specialist at Sports Directory UK, you will be instrumental in ensuring our clients receive exceptional service and assistance. Your responsibilities will include managing incoming inquiries, processing orders, and promoting products to enhance the customer experience. Your ability to cultivate relationships, resolve issues, and drive sales will be essential for your success in this position.

You will collaborate closely with fellow team members to oversee the sales inbox daily and respond to client inquiries via phone, web, or email, maintaining a comprehensive understanding of our product offerings to provide recommendations and promote additional sales where suitable. Upon receiving an order, you will accurately enter it into the system, follow up as necessary, and address any complaints or returns.

This is a full-time position based onsite, Monday to Friday.

Candidate Requirements

The ideal candidate will possess:

Strong communication skills with a commitment to delivering outstanding customer service. Experience in a B2B customer support environment. Excellent organizational skills and attention to detail. Previous experience in a similar role is advantageous, but all applications will be considered. Familiarity with SAGE is a plus.

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